Introduction
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience
Want more jobs like this?
Get jobs in Manila, Philippines delivered to your inbox every week.
In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
Your role and responsibilities
TEAM LEADS are to lead Department/s, oversee KTLO activities and day to day operations of FAs
Supervision and Leadership Activities
Operations Excellence
- Prepare Department / Team Checklist, review KTLO performance data, quality and completeness of artefacts and Sign Off Documents based on Ops Manual.
- Responsible for making sure that all KTLO activities are being delivered with quality and as scheduled.
- Responsible for leading the Department throughout the entire process of moving to factory model, through enabling the FAs to learn multiple applications and perform KTLO activities. The Team Lead will also ensure that all aspects of the factory model are executed according to quality standards
Team Management
- Work with the Sub-Group Ops Lead to provide inputs on performance for FAs based on AOPG checklist
Training and Development
- Provide inputs to Sub-Group Ops Lead, MSO SL Lead for training programs
Innovation & Continuous Improvement
- Promotes an Innovative environment, encourages & facilitates the generation of new ideas for team improvement from team members
KTLO Operational activities
- Performs KTLO activities for complex and critical applications
- Provides guidance for resources on KTLO activities
- Performs all tasks assigned to him as a FA ( refer to FA R&R)
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
SAP Requirement
- General SAP experience is a must have
- Knowledge on SAP business process and workflow
Preferred technical and professional experience
- Knowledge on SAP ISH (Industry Solution for Hospitals) or SAP FI/MM/HR (Financial / Material Management / Human Resource)
- SAP IMG System configuration and customization
- Programming skills in SAP ABAP/4 programming, ABAP Query, ALV reporting, SAPScripts and SmartForms, preferred
- Knowledge on HL7 standards, Biztalk, Webservices is preferred.
ABOUT BUSINESS UNIT
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
OTHER RELEVANT JOB DETAILS
For additional information about location requirements, please discuss with the recruiter following submission of your application.