Introduction
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground-breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
Want more jobs like this?
Get jobs delivered to your inbox every week.
Your Role and Responsibilities
As a Travel & Expense (T&E) solution Operations Manager you will be responsible for delivery and overseeing the day-to-day operations of the SaaS platform during Operations & Maintenance. You will direct all aspects of T&E Operations for federal agencies on the program. This will include oversight of implementation, testing and our O&M support team, aligning to industry best practices for T&E processes and procedures, and the enforcement of the overall governance model for T&E operations. You will design both short term and long-term strategies for continuous improvement in supporting operations for our agencies.
Required Technical and Professional Expertise
- 10 years of experience in managing large scale Travel & Expense transformation projects from end-to-end (requirements gathering, deployment, O&M); managing operational processes and systems
- 10 years of experience working as a leader in support of a T&E operations center providing guidance and support to operations personnel
- Experience leading medium to large sized projects of moderate or greater complexity, involving multiple customer stakeholders and a distributed, cross-functional team including subcontractors and part-time SMEs
- Advanced experience engaging with client stakeholders and customers to determine appropriate process improvements
- Capacity and willingness to learn complex business rules and apply them to system processes and support
- Excellent customer relationship management skills including effective oral and written communications
- Agile management experience (e.g., as project manager, scrum master, system engineer, etc.), with experience developing business case and multi-year strategy improvement roadmaps
- Candidates local to the DMV area will be required to work onsite in the Reston, VA office Monday-Thursday.
Preferred Technical and Professional Expertise
- 10 years of experience with Travel & Expense Shared Services
- 10 years of experience working as a leader in support of a T&E operations center
- Strong Federal T&E transformation expertise
- At least 7 years of demonstrated experience with project reporting/financial management
- Experience with Federal shared services center
- Project Management Professional (PMP) Certification