Introduction
- Perform Salesforce administration (accounts, profiles, permissions, objects, fields, layouts, reports, dashboards, etc.)
- Communicate and collaborate with other technical resources, business stakeholders and customers
- Build customer trust and respect, establish relationships, and develop rapport with clients
- Adhere to sound development practices and standards to ensure quality delivery of enterprise solutions
- Research integration issues and work closely with members of operations and development teams
- Stay current on Salesforce technologies and communicate trends and future needs
- Provide support and solutions for bugs/fix issues
- Perform maintenance and troubleshooting of applications
- Assist in training of new users, and grow the Salesforce.com skill set across the organization
- Document best practices and operational procedures
- Facilitate continuous improvement on the team and within the environment
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In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
Your role and responsibilities
This position is responsible for enhancing, administering, and supporting multiple aspects of the existing Salesforce Lightning platform and applications, including configuration, customization, the implementation of applications, using the Sales clouds. This role also involves collaborating with business partners, stakeholders, and team members to deliver solutions that enable the strategic business vision. An ideal candidate is team-oriented, customer-focused and possesses a balance of technical skills and business acumen
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
Salesforce Administrator Certification
MS Office
Preferred technical and professional experience
Salesforce Administrator
ABOUT BUSINESS UNIT
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
OTHER RELEVANT JOB DETAILS
IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.