Introduction
As a Package Consultant at IBM, get ready to tackle numerous mission-critical company directives. Our team takes on the challenge of designing, developing and re-engineering highly complex application components and integrating software packages using various tools. You will use a mix of consultative skills, business knowledge, and technical expertise to effectively integrate packaged technology into our clients' business environment and achieve business results.
Your Role and Responsibilities
- Work with clients to implement solutions around Salesforce, across a variety of industries, and projects of all sizes, scope and clouds
- Focus on high quality delivery and client satisfaction, and contribute to the growth of the business
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- Conduct business / functional discussions, understand clients' business pain points, and offer solutions leveraging salesforce.com platform/ offerings
- Design, build, and deliver tailored solutions for the business
- Provide functional and technical specifications and maintain overall documentation for the business
- Perform system testing and support user acceptance testing activities (user guidance, troubleshooting)
Required Technical and Professional Expertise
- Ηands-on experience in technical implementations
- Understanding the full software development lifecycle
- Understanding of testing fundamentals, and hands-on experience in test cases execution
- Solid presentation and communication skills
- Critical thinking and problem-solving skills
- Growth mindset
- Fluent written and verbal communication in English and Greek
- Military obligations fulfilled (if applicable)
Preferred Technical and Professional Expertise
- Ηands-on experience in Salesforce configurations
- Εxperience in gathering requirements, and carrying out Business Analysis
- Understanding of Salesforce solution design in terms of automations, custom objects, and data relationships
- Background in CRM process design and implementation