Introduction
In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including IBM Software and Red Hat.
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Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience
Your Role and Responsibilities
As a Salesforce Consultant you will serve as a client-facing practitioner who sells, leads and implements expert services utilizing the breadth of IBM's offerings and technologies. A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems.
You will work on projects that help clients integrate strategy, process, technology, and information to increase effectiveness, reduce costs and improve profit and shareholder value. You can take advantage of opportunities to master new skills, work across different disciplines, move into new challenges and develop a robust understanding of different industries.
Your primary responsibilities include:
- System Configuration & Customization: Configure and customize Salesforce to align with business requirements, including setting up workflows, objects, fields, page layouts, and reports.
- User Management: Manage user access, profiles, and roles, and provide training and support to end users.
- Data Management: Oversee data imports, exports, and data integrity. Create and maintain data quality reports and dashboards.
- Support & Troubleshooting: Provide day-to-day support to users, troubleshoot issues, and ensure the system runs smoothly.
- Reporting & Analytics: Develop and maintain reports and dashboards to provide insights and support decision-making.
- Process Improvement: Identify opportunities for process improvements and implement changes to enhance efficiency and user satisfaction.
- Documentation: Maintain accurate documentation of system configurations, processes, and procedures.
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Required Technical and Professional Expertise
Experience Needed
- Experience: Proven experience as a Salesforce Administrator or similar role.
- Certification: Salesforce Administrator (ADM 201) certification is highly preferred.
- Technical Skills: Strong understanding of Salesforce features and functionalities, including configuration, customization, and integration.
- Analytical Skills: Excellent problem-solving skills and the ability to analyze complex data and workflows.
- Communication: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Attention to Detail: High level of accuracy and attention to detail.
- Must have: Salesforce Field Service, Service Cloud
Preferred Technical and Professional Expertise
- Familiarity of Salesforce platform, and Salesforce administration tools, such as Setup and Developer Console