Introduction
At IBM, we know that transformation drives change, and it is in our DNA to continuously transform. Our Business Transformation Consultants help drive large scale change that spans IBM business units and geographies. As a part of this team, you will have the unique opportunity to be a part of driving IBM's ongoing transformation as a company that continuously innovates and leads the market.
Your Role and Responsibilities
The role of the Quality Content Acquisition Specialist is to write engaging abstracts for business content, cleanse and contribute to IBM's knowledge sharing portal Lighthouse.
Job Description:
• Receives nominated documents and cleansing guidelines from Knowledge Services Consultant and Sr Knowledge Services Consultant
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• Manages the logistics of collecting and contributing assets to Lighthouse, ensures documents are cleansed in line with business requirements
• Identifies any lack of quality or missing information prior to contribution and liaises with Knowledge Services Consultant and Sr Knowledge Services Consultant to bridge the gaps.
• Contributes the documents into the Lighthouse
• Ensures classification and tagging is aligned to correct taxonomy values
• Perform content curation activities such as reviewing, rating, social tagging to help surface the quality content in the search results.
• Updates status in Jira with relevant information that conveys the successful contribution to Lighthouse
• Participates and contributes to the KS initiatives and objectives regularly.
Required Technical and Professional Expertise
• Excellent written and verbal communication skills
• Ability to write and edit with speed and accuracy; excellent command over English language to create clear, engaging abstracts for business content
• Exposure to Knowledge Sharing best practices
• Must have an eye for detail; Quality Assurance experience is an added advantage.
• Drive to achieve a set of specific tasks and targets with minimal supervision whilst demonstrating strong time management and quality output.
• Ability to attain firm command of Knowledge Sharing, Collaboration, Social Networking, and other tools
• Ability to understand project deliverables and link them to the overall project objective and to work independently and achieve targets
• Working with global teams
• Working proficiency in Microsoft PowerPoint, Excel, Word, and Lotus Notes
Preferred Technical and Professional Expertise
• Graduate/post-graduate with experience in Human Resources, Business Administration, Communications is desirable