Introduction
The individual in this role will oversee the management and execution of all activities related to the publication and delivery of customer learning assets. They will collaborate closely with training leaders to identify, fulfill, and communicate these learning assets effectively.
Your role and responsibilities
- Content Management:
- Maintain metadata for diverse training materials, including course materials, instructor guides, presentations, videos, and labs, using multiple tools.
- Ensure all content is accurate, up-to-date, and aligned with organizational goals and standards.
- Modify existing content as needed for new offerings.
- Production and Quality Assurance:
Want more jobs like this?
Get jobs in Alajuela, Costa Rica delivered to your inbox every week.
- Oversee the production process, ensuring timely delivery of training materials.
- Conduct comprehensive reviews of training materials to ensure accuracy, consistency, licensing, and adherence to quality standards.
- Communicate feedback to stakeholders to refine training content.
- Maintain a system for tracking and documenting changes to training materials.
- Communicate course retirement schedules and ensure corrective actions are taken.
- Troubleshoot technical issues and collaborate with IT teams to optimize learning platforms.
- Coordinate with teams to ensure training materials are delivered to appropriate platforms.
- Plan and organize open enrollment processes and coordinate with training providers.
- Partner with training leaders to identify and prioritize learning asset needs.
- Communicate effectively with stakeholders, providing updates on project status and addressing concerns.
- Participate in team meetings and contribute to continuous improvement efforts.
Required education
Associate's Degree/College Diploma
Preferred education
Bachelor's Degree
Required technical and professional expertise
- Strong project management and organizational skills.
- Excellent communication and collaboration abilities.
- Detail-oriented with a commitment to quality and accuracy.
- Ability to work independently and as part of a team.
Preferred technical and professional experience
- Prior experience in curriculum development.
- Desire to develop a career in the corporate learning environment.
- Stay current with emerging training technologies and tools.
ABOUT BUSINESS UNIT
IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
OTHER RELEVANT JOB DETAILS
For additional information about location requirements, please discuss with the recruiter following submission of your application.