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PROCESS DELIVERY SPECIALIST-MARKETING OPERATIONS

AT IBM
IBM

PROCESS DELIVERY SPECIALIST-MARKETING OPERATIONS

Bangalore, India

Introduction

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.

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Your role and responsibilities

  • Content Localization and Roll-Out: Localize and deploy website content across 45-50 markets based on English master content.
  • Ensure content is culturally relevant and appropriately localized for each market.
  • Content Calendar Management: Maintain a detailed content calendar for publishing schedules.
  • Coordinate with internal teams to ensure timely and accurate content releases.
  • Quality Assurance and Testing: Conduct QA and testing of new content and feature localizations, including campaigns and ongoing website updates.
  • Identify and resolve any localization issues to maintain high standards of content quality.
  • Training and Support:
  • Provide training for markets on CMS and localization tools, including Storyblock and user rights management.
  • Support daily troubleshooting requests from various markets, ensuring quick and efficient resolution of issues.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

  • Bachelor's degree in marketing, Communications, Journalism, Business Administration, or a related field.
  • Relevant coursework and certifications in digital marketing, content creation, SEO, graphic design, and multimedia production
  • 3-5 years of experience in content creation and digital strategy.
  • Proficiency in graphic design and multimedia content creation software.
  • Strong organizational and project management skills.
  • Excellent writing, editing, and verbal communication skills

Preferred technical and professional experience

  • Creativity and problem-solving abilities
  • Knowledge of current digital marketing technologies and trends.
  • Passion for content creation, marketing, and brand development.
  • Digital and social marketing
  • Creative, collaborative, and has a passion for marketing
  • Growth minded and eager to continuously learn
  • Ability to adapt to change
  • Excellent written & verbal skills
  • Excellent Excel skills
  • English proficiency

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

OTHER RELEVANT JOB DETAILS

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.

Client-provided location(s): Bengaluru, Karnataka, India
Job ID: IBM-12202
Employment Type: Other

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