Introduction
Hiring manager and Recruiter should collaborate to create the relevant verbiage.
Your role and responsibilities
Hiring manager and Recruiter should collaborate to create the relevant verbiage.A HR Process Delivery Specialist agent is responsible for the timely and accurate processing of transactions, related to Front Office and Back Office tasks, inputs and/or processes needed to achieve contractual SLA/KPIs and client expectations.
They are also responsible to answer calls, chats, and tickets within the established contractual SLA/KPIs and client expectations.
They ensure the delivery of a high quality following the established standards, focused on customer service to external and internal clients. They are responsible for processing the work assignments for different regions. They ensure that practices and procedures are adopted and followed as necessary.
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They must ensure to follow all process controls defined in each process. They assume additional responsibilities as assigned.
Required education
High School Diploma/GED
Preferred education
Bachelor's Degree
Required technical and professional expertise
Has data processing skills including use of excel spreadsheets, reports, and databases.
• Has strong organizational, priorization and excellent time management skills.
• Has solid understanding of audits and business controls requirements.
• Focuses on individual/team/department and operational objectives developing professional
effectiveness and efficiency.
• Maximizes customer satisfaction for the countries supported.
• Has high level of Portuguese, both verbal and written.
• Comply and drive improvements, following quality assurance (QA) standards.
Preferred technical and professional experience
Has knowledge of HR delivery systems, such as ServiceNow, Workday, or any other ERP as client
required.
• Has excellent communication skills, both verbal and written.
• Has excellent interpersonal skills and the ability to build effective networks.
• Uses acquired experience/knowledge for relationship building and training.
• Ability to drive simple tasks/reports/transactions for resolution purposes.
• Proven ability to self-learn new processes.
• Recognizes job-related problems.
• Has high level English both verbal and written.
ABOUT BUSINESS UNIT
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
OTHER RELEVANT JOB DETAILS
For additional information about location requirements, please discuss with the recruiter following submission of your application.