Introduction
The IBM Subscription and Annuity (S&A) Organization is seeking talented individuals to join our Partial Renewal Team. The team is responsible for managing partial requests (partial drops in Subscription and Support (S&S) licenses), conducting deployment analysis, and providing comprehensive support for our customers' licensing needs.
Your role and responsibilities
The IBM Subscription and Annuity (S&A) Organization is seeking talented individuals to join our Partial Renewal Team. The team is responsible for managing partial requests (partial drops in Subscription and Support (S&S) licenses), conducting deployment analysis, and providing comprehensive support for our customers' licensing needs.
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Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
- Software Asset Management Skills: Analyze and summarize data from SAM tools (including IBM and third-party tools) to validate software usage for partial downturn requests, ensuring adherence to software licensing requirements and IBM terms and conditions. This involves examining hardware information for processor-based products, as well as user, server, and installation data for non-processor-based products.
- Licensing Knowledge: Serve as a Subject Matter Expert for IBM licensing to ensure that customers adhere to the SW licensing requirements. This includes mastering IBM's licensing models, product relationships, and bundles.
- Deployment Comparison: Compare customer software deployment with entitlements to provide suggestions for renewals, reinstatement's, and new licenses purchases. Ensure deliverables and renewal decisions adheres to process requirements and guidelines, to mitigate risks and reporting errors.
- Entitlement Reconciliation: Validate entitlement data in the IBM entitlement systems for accurate entitlement quantities and identify potential opportunities for additional license purchases.
- Communication and Engagement: Manage Partial Renewal Outlook accounts and Slack channel to ensure timely processing and support of partial requests.
- Documentation: Track and document key account information across various request types.
- Support ad hoc requests: such as answering IBM licensing questions related to a renewal, researching product manuals for licensing guidance, providing S&A licensing support, etc.
- Speed of Execution: Perform the tasks in line with the expected turnaround time
Preferred technical and professional experience
- Strong Excel skills and macro ability
- Software Asset Management knowledge
ABOUT BUSINESS UNIT
IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
OTHER RELEVANT JOB DETAILS
All our positions are eligible for people with disabilities PwD or rehabilitated.