Introduction
In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
As a Package Consultant at IBM, get ready to tackle numerous mission-critical company directives. Our team takes on the challenge of designing, developing and re-engineering highly complex application components and integrating software packages using various tools. You will use a mix of consultative skills, business knowledge, and technical expertise to effectively integrate packaged technology into our clients' business environment and achieve business results.
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Your Role and Responsibilities
IBM's Purpose is to be essential to our clients, to the world and one another and we are confident that together as IBMers we will drive this purpose. Joining IBM is about joining a culture of openness, teamwork, trust, and the invitation and expectation to have a voice. Join us and Do your Best Work Ever.
IBM is recognized gold standard for inclusion, reflected in winning, to name few, the 2018 Catalyst Award for advancing women in business, the National Award Best Employer of People with Disabilities and being named one of the top 5 2018 Top Companies for Women Technologists for building an inclusive workplace - We advocate for fairness and equality as everyone is, and always has been, welcome at IBM.
We at IBM Global Business Services (GBS) are a dynamic group of Business, Strategy and Technology professionals - a specific source of market-leading Industry Consulting, Application and Business process management, supported by the industry's most sophisticated outcome-based delivery model. All designed to be the Digital Reinvention partner for leading clients across the world - providing value-led and asset-powered end to end solutions.
With a global footprint in over 170 countries, we are empowering clients to build upon their tremendous heritage in Application Innovation processes and also transform them to a Cloud, Cognitive and Social centric world. With skills across six sectors and 17 industries, all major service lines and competencies, IBM's GBS is a promising business unit in itself to be a part of.
Through our unique global delivery network; IBM offers global expertise coupled with a deep understanding of local capabilities, markets and cultures you could be part of and partner on some great projects with some of the best corporations in the world across geographies.
Your day in the role will include...
- Assists clients in the selection, implementation, and support of S/4 HANA Customer services for SAP.
- Lead multiple sized projects as team member or lead to implement new functionalities and improve existing functionalities including articulating, analyzing requirements and translating them into effective solutions
- Prepare and conduct Unit Testing and User Acceptance Testing
- Knowledge and experience in implementation planning, fit analysis, configuration, testing, rollout and post-implementation support.
- Experience in working with teams to prioritize work and drive system solutions by clearly articulating business needs
- You'll have access to all the technical and management training courses to become the expert you want to be
- You'll learn directly from experienced developers in the field, our team leads love to mentor
- You have the opportunity to work in many different areas to figure out what really excites you
Required Technical and Professional Expertise
- Has hands-on client facing experience of implementing and upgrade/migration of SAP Customer Services in S/4 HANA 1709/1809 with good understanding of simplifications in Master Data E.g. Business Partners, Material master etc. Possess deep knowledge of standard customer service processes and functionality with their S/4 HANA simplifications. Understanding of simplified data model in CS area including pricing costing and their migration approach to S/4 HANA. Capable of mapping business process in S/4 HANA by utilizing new features in the areas like Complaint handling, Service Management and Service Parts Management, Service Agreement Management Output Management etc. Prepare functional specifications based on the requirements to support the developments in S/4 HANA.
- Overall experience 8-10 plus years of in SAP SD Customer Service and S/4 HANA Service.
- Minimum One end to end SAP S/4 HANA SD customer service implementation/ Rollout experience
Preferred Technical and Professional Expertise
- Proven work experience in Global Template of S/4 HANA Implementation would be an added advantage
- Knowledge of S/4 HANA 1909 New features