Introduction
A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.
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Your role and responsibilities
Operations Specialists who will be accountable for the delivery of all data processes in scope of the Global Operations Services Center. The processes in scope support commercial and marketing back-office activities such as Sales Reporting, activity reporting, e-permissions, incentive calculation, user set-up, user acceptance testing, tools & application day to day administration and working with peers across the team .
You will be expected to:
• Deliver data validation and stewardship for data sets in scope
• Deliver reporting and analytics to Commercial Operations colleagues
• Deliver data extractions from multiples databases
• Deliver calculation, attainment, monthly data upload, validations and reporting of Field Force Incentives
• Manage and administer in scope Field Force & marketing related applications e.g. SFA, promotional materials
• Deliver self-service technical configuration of Field Force related applications
• Propose and deliver solutions and ideas for any problems and issues faced
• Prioritize requests and manage workload according to plan
• Follow SLA & guidelines and timeline established for the team
• Deliver high quality for any activities in scope
• Propose continuous improvement of processes in scope
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
Preferably 1 year + experience in service delivery or shared service delivery.
• Service oriented/Customer service mindset
• Excellent IT literacy/knowledge required (technology savvy)
• Experience in commercial system administration
• Advanced Excel skills (working with formulas, parameters)
• Experience in data stewardship, reporting and analytics delivery
• High level of independent and service oriented working attitude
• Able to demonstrate strong analytical and quantitative skills
• Able to fact-based challenge and detail oriented
• Understanding of cultural differences and desire to work in a multicultural environment
• Fluency in both written and verbal English is a must.
Preferred technical and professional experience
• Preferable knowledge in CRM & commercial tools such as Salesforce.com, Cegedim-MI, Veeva Vault, etc.
• Background in pharmaceutical market preferable
ABOUT BUSINESS UNIT
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
OTHER RELEVANT JOB DETAILS
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