Operations buyer (Fluent in English and in Spanish / Italian / German / French / Nordic)

Objective of the job:

This role provides a consistent global process that consolidates purchase order processing and procurement support services in centralized locations around the world. Involves consolidating low risk, low value, fast turn-around transactions to ensure that IBM's Client benefits from the best possible value and service from these quality suppliers.

The Customer Center's general purpose is to provide premium level technical support for IBM's Client on procurement tools and applications. The Customer Assistance strategy is to increase our level of support to resolve queries and offer solutions which provide a service of excellence.

The main responsibilities of the Operations Buyer, PAC* Representative, Contract Admin are:

• Procurement of products and/or services below given clip level

• Meet or exceed contracted SLA measurements (CSL, KPI and SM) in operational delivery
• Communication with requesters and suppliers for information as required (eg. regarding price and delivery)
• Efficient processing of Purchase Requests and Purchase Orders, knowledge of SAP application and other client applications
• Receive and handle email/call help requests from clients and document in SNOW (Service Now) timely and accurately
• Demonstrate and apply knowledge of all client specific processes and procedures.
• Resolve blocked invoices and interface with support teams (eg. Accounts Payable), clients and suppliers on payment issues with Sourcing Buyer(s) and/or Category Manager(s)
• Ensure full quality compliance and audit readiness of all purchasing documents, through evidences documented
• Receive and handle CLM requests through Ariba (perform contract upload and creation) and follows up until completion with Tactical and Sourcing Buyers, European or global focal. Ensure related measurements are met.

Additional responsibilities

• Escalate to leadership or Category Manager when required
• Follow up pending or delayed issues via phone / e-mail and escalate to leadership when necessary
• Ensure full quality compliance and audit readiness of all purchasing documents
• Promote process efficiencies through focus on automated channels, management of catalogues as required
• Support client specific category strategies
• Promote process efficiencies through focus on automated channels.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Fluent English language skills
• Fluency in one additional language: Spanish, Italian, German, French or Nordic language
• Knowledge of sourcing and procurement processes
• Client facing skills
• Excel skills
• Supplier relationship management expertise
• Accurate project documentation competency

Preferred technical and professional experience

• Operations buyer experience is a plus.
• Nordic language is a plus.
• Project Management experience

ABOUT BUSINESS UNIT

The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM's financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.