Introduction
Technology Lifecycle Services (TLS) is our clients' essential mission-critical provider of trusted support and services across infrastructure environments. We support clients' IBM and multi-vendor infrastructure, providing a simple support execution using AI as a delivery backbone across the diverse IT landscape. We enable highly available and secure environments for our clients, ensure their IT goals are achieved with project services, and deepen insights into their environments (including proactive views) with Support Insights while using AI to drive outcomes efficiently. In accomplishing this, we grow our client mindshare, thus growing our market capture, and advance clients hybrid cloud (IBM's mission 1) and AI (IBM's mission 2) journeys.
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Your role and responsibilities
An OpenShift Container Platform (OCP) Admin L2 is responsible for managing, monitoring, and troubleshooting OpenShift clusters to ensure high availability, security, and optimal performance. This role involves working closely with development, DevOps, and infrastructure teams to support containerized workloads and maintain a stable Kubernetes environment. This role acts as the second line of defence in handling escalated issues and ensuring the smooth operation of containerized workloads.
Key Responsibilities:
• Install, configure, and manage Red Hat OpenShift clusters in various environments.
• Perform routine upgrades, patches, and system enhancements to keep the OCP environments secure and up to date.
• Ensure high availability, disaster recovery, and business continuity of OpenShift clusters.
• Oversee the complete lifecycle of cluster management, including installation, re-installation, configuration, re-configuration, implementation, and integration.
• Monitor the performance and health of clusters, proactively addressing issues as they arise.
• Conduct regular patch management and ensure timely VA/PT closure.
• Provide troubleshooting support and resolve cluster-related issues promptly.
• Manage and track the progress of all project tasks related to OCP implementation and maintenance.
• Work on a 24/7 shift basis to provide continuous support and meet client requirements.
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
1. Support & Troubleshooting
Provide L2-level support for incidents and problems related to OpenShift (OCP).
Troubleshoot complex issues, perform root cause analysis (RCA), and escalate to L3 when required.
Work closely with cross-functional teams to resolve platform-related issues efficiently.
2. Performance & Optimization
Monitor OCP cluster performance and proactively identify bottlenecks.
Optimize resource allocation, node scaling, and workload balancing.
Conduct capacity planning to ensure scalability and high availability.
3. Security & Compliance
Implement security policies to align with industry and organizational standards.
Perform regular security audits, vulnerability assessments, and patch management.
Manage RBAC, authentication mechanisms, and encryption to secure cluster access.
4. Automation & Scripting
Develop automation scripts to streamline deployments and routine tasks.
Use Ansible, Jenkins, and CI/CD pipelines for infrastructure automation.
Ensure best practices for Infrastructure as Code (IaC) to maintain consistency.
5. Documentation & Training
Maintain comprehensive documentation for OpenShift environments and configurations.
Provide training and mentorship to junior administrators and team members.
* Conduct knowledge-sharing sessions and contribute to internal technical workshops.
Preferred technical and professional experience
• Strong experience in managing Red Hat OpenShift clusters.
• In-depth knowledge of cluster installation, configuration, and maintenance.
• Experience with high availability, disaster recovery, and backup strategies in OpenShift environments.
• Familiarity with patch management and vulnerability assessments (VA/PT).
• Excellent troubleshooting and problem-solving skills.
• Ability to work in a fast-paced, shift-based environment, including after-hours support.
ABOUT BUSINESS UNIT
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.
OTHER RELEVANT JOB DETAILS
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.