Introduction
IBM Systems is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide.
Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM systems success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs.
Your Role and Responsibilities
IBM Technology Lifecycle Services (TLS) is expanded its footprint in Switzerland and looking for talented On-Site Engineers (OSE).
Want more jobs like this?
Get Software Engineering jobs in Zurich, Switzerland delivered to your inbox every week.
On-Site Engineers are Software system engineers providing infrastructure-based Services. Your typical activties will include supporting your assigned clients on-site their respective premises in the following activities:
Planning, implementing, configuration, using, maintaining, debugging, and upgrading products of defined IBM Software.
Perform architecture, engineering, design and implementation tasks.
Triage the communication between client contacts and wider IBM organisation; e.g. access to IBM's Software laboratory support for problem determination and to submit relevant information rapidly.
Track, follow-up, escalate (if needed) and coordinate resolution of reported Problem Management Reports ("PMR").
Required Technical and Professional Expertise
Expert knowledge of IBM Mainframe and z/OS
High service orientation and consultancy mindset; the role requires establishing a strong network in your client on technical expert and management level
Fluent German and / or English language skills
Willingness to work on-site client premises; especially in Zürich area
Preferred Technical and Professional Expertise
Prior working experience in a Mainframe technical expert or consultancy role
Prior experience working in a global virtual team
* IBM technical certifications, especially related to IBM Mainframe and z/OS, considered as plus