Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your role and responsibilities
L3 Zscaler Proxy Specialist to join our dynamic IT team. The ideal candidate will have a deep understanding of Zscaler solutions, particularly in proxy services, and a proven track record in managing and optimizing cloud security solutions. The L3 Zscaler Proxy Specialist will play a critical role in ensuring the availability, performance, and security of our network by providing advanced support and expertise in Zscaler proxy configurations and troubleshooting.
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Key Responsibilities :-
- Advanced Support: Provide third-level support for complex Zscaler proxy issues, including troubleshooting, root cause analysis, and resolution.
- Configuration Management: Design, configure, and optimize Zscaler proxy policies and settings to meet organizational requirements and security best practices.
- Performance Monitoring: Monitor and analyze proxy performance metrics to ensure optimal performance and address potential issues proactively.
- Incident Management: Manage and resolve high-priority incidents related to Zscaler proxies,
- Email Security: Proficiency in configuring and managing email security features such as anti-spam, anti-virus, content filtering, encryption, and authentication on Cisco IronPort Email Security Appliance (ESA).
- coordinating with other IT teams as necessary.
- Security & Compliance: Implement and enforce security policies related to Zscaler proxy configurations, ensuring compliance with industry standards and organizational policies.
- Documentation & Reporting: Maintain detailed documentation of configurations, changes, and troubleshooting steps. Prepare regular reports on proxy performance and incident resolution.
- Collaboration: Work closely with other IT and security teams to integrate Zscaler proxy solutions with existing systems and processes.
- Training & Knowledge Sharing: Provide guidance and training to junior team members and other stakeholders on Zscaler proxy functionalities and best practices.
Required education
Associate's Degree/College Diploma
Preferred education
Associate's Degree/College Diploma
Required technical and professional expertise
- Education: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Experience: Minimum of 5 years of experience in network security or IT roles, with at least 3 years focused on Zscaler proxy solutions.
- Extensive experience with Zscaler Proxy, including configuration, management, and troubleshooting.
- Strong knowledge of network security principles, including firewall policies, VPNs, and threat management.
- Proficiency in using network monitoring and analysis tools.
- Certifications: Zscaler Certified Administrator or similar certifications are highly desirable.
- Problem-Solving: Excellent analytical and problem-solving skills with a proactive approach to issue resolution.
- Communication: Strong verbal and written communication skills, with the ability to convey complex technical information clearly.
- Teamwork: Ability to work effectively in a collaborative team environment and manage relationships with various stakeholders.
Preferred technical and professional experience
- Experience with other cloud security solutions and services.
- Knowledge of scripting languages (e.g., Python, PowerShell) for automation tasks.
- Familiarity with ITIL practices and incident management.
ABOUT BUSINESS UNIT
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.
OTHER RELEVANT JOB DETAILS
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