Introduction
Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let's talk!
Your Role and Responsibilities
You will be the primary focal point to vendors for the coordination of hardware and software support and delivery of operational services. Your aim to fulfill committed KPI to IBM Clients, and support business growth.
Required Technical and Professional Expertise
- Fluent in communicating in English, both written and verbal.
- Proficient in using Ms Office, especially Excel's formula, pivot, and filter.
- Knowledge in Lenovo PC/Laptop series (Thinkpad, Ideapad, AIO, etc) is preferable.
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Preferred Technical and Professional Expertise
NA