Introduction
The Junior HR Customer Service Representative is an entry-level position responsible for providing exceptional customer service to employees, managers, and other stakeholders by responding to inquiries, resolving issues, and providing information on HR-related topics. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment and learn from senior staff.

Your Role and Responsibilities
Key Responsibilities:

• Respond to employee inquiries and concerns via phone, email, and in-person
• Provide accurate and timely information on HR-related policies, procedures, and benefits * Resolve basic employee issues and concerns in a fair and professional manner
• Escalate complex issues to senior HR staff or management as needed
• Maintain accurate and up-to-date records of employee interactions and issues
• Stay up-to-date with changes in HR policies, procedures, and regulations
• Collaborate with other HR staff to resolve employee issues and improve customer service * Participate in training and development programs to improve skills and knowledge

• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Excellent customer service skills and ability to handle sensitive and confidential information.
• Proficiency in basic HR software and systems.
• Ability to work independently and as part of a team.
• Strong attention to detail and analytical skills.

• Experience in a similar HR customer service role.
• Knowledge of HR software and systems.