Introduction
As an IT Security Services Specialist, you will apply your cyber security knowledge and skills to defend our clients from increasingly complex and persistent cyber threats using our advanced security tools and platforms and following robust security operations processes and procedures. You will be working as part a team of security professionals in our 24x7x365 Canada Security Operations Center (SOC) delivering managed security services.
The IT Security Services Specialist will be involved primarily in monitoring, investigating, and responding to cyber security threats. Additionally, the role supports security service deployment, integration, device management, policy management, service-level reporting, and other security services related tasks.
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Your role and responsibilities
You Role and Responsibilities:
- Perform ongoing monitoring, investigation, and response to cyber security threats as part of SOC 24x7x365 shift rotation operation.
- Investigate and analyze cyber security threats based on threat intelligence and awareness and follow a robust set of security processes and procedures.
- Perform triage of cyber security threats, establish incident parameters, and escalate.
- Support incident response and security investigation.
- Regularly review cyber threat advisories, intelligence sources, and communicate information internally and to clients.
- Support the development of incident response plans and support implementation of remediation actions to mitigate associated risks.
- Follow established cyber security processes and procedures as part of Security Incident Management.
- Perform all activities adhering to IBM and Client policies and processes and contribute towards continuous improvements to the services.
- Contribute towards team documentation efforts by creating and maintaining effective operational and technical documentation.
- Work effectively as a team player and proactively identify and escalate to management any risks and opportunities in the managed services.
- Effectively interface with client and IBM governance teams, handle escalations related to the team's services, and ensure high level of customer satisfaction.
Required education
Associate's Degree/College Diploma
Preferred education
Bachelor's Degree
Required technical and professional expertise
Required Technical and Professional Expertise:
- At least 1 year of experience in a Security Operations role
- Canadian Federal government security clearance Level 2 - Secret or eligible to achieve security clearance.
- Experience working with SOC tools including Security Information and Event Management (SIEM) and Security Orchestration, Automation, and Response (SOAR).
- Experience handling security Incidents, Changes and Service Requests using IT service management tools and methodologies (ITIL).
- Solid understanding of other IT infrastructure areas such as networking, servers, etc.; and how it relates to security solutions.
- Broad knowledge and experience with other security solutions in network/perimeter security, endpoint security, data and content security, encryption and identity and access management.
- Strong critical thinking and analytical skills.
- Work effectively as part of a team or independently to achieve.
Preferred technical and professional experience
Preferred Technical and Professional Experience:
- Bachelor's degree in computer science or information technology.
- Industry recognized security certifications. (Eg. CISSP, CCSP, CISM, CEH, Security+, etc.).
- Technical certifications, product, cloud, or vendor specific certifications (Eg. CCNA, CCSP, FNSE, PCNSE, BCCPA, JNCIS-FWV, etc.).
- Experience working with service management tools such as ServiceNow.
- Client facing experience supporting large scale security solutions.
- Experience with cloud security solutions, working with major cloud computing service providers
ABOUT BUSINESS UNIT
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.
OTHER RELEVANT JOB DETAILS
Must have the ability to work in Canada without sponsorship. For additional information about location requirements, please discuss with the recruiter following submission of your application.