Introduction
As an IT Security Specialist you will apply your cyber security knowledge and skills to defend our clients from increasingly complex and persistent cyber threats, using our advanced and industry leading security tools and products and following robust security operations processes and procedures.
Working with a team of security professionals from our SOC at Markham, you will be involved in deployment and integration activities, device management, policy management, event analysis and triage, service-level reporting and other security services related tasks.
Your role and responsibilities
- Perform steady state management of various cloud and network security solutions such as Next-gen firewalls, web application and API security, cloud DoS protection, local and edge network access security, cloud workload protection and posture management, etc.
- Review and analyze client requests, translate them into policies and rules and deploy to managed appliances/systems, following all processes and procedures, minimizing chances of failures and outages to client environments.
- Regularly review product announcements, advisories and create remediation plans and implement to mitigate associated risks.
- Lead and participate in troubleshooting sessions to find root cause of issues and provide quick workarounds and timely resolutions within client SLAs.
- Perform all activities adhering to IBM and Client policies, processes and guidelines and contribute towards continuous improvements to the services.
- Participate in on-call rotations and perform change and incident management outside of normal shift hours, as required.
- Contribute towards team documentation efforts by creating and maintaining effective operational and technical documentation.
- Work effectively as a team player and proactively identify and escalate to management any risks and opportunities in the managed services.
- Effectively interface with client and IBM governance teams, handle escalations related to the team's services, and ensure high level of customer satisfaction.
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Required education
Associate's Degree/College Diploma
Preferred education
Bachelor's Degree
Required technical and professional expertise
- English Fluent (verbal and written)
- Minimum 2-3 years experience in a Security Operations role
- Canadian federal government security clearance Level 2 - Secret
- Experience working with NGFW products, from major vendors like Fortinet, PalAlto, Cisco, Juniper; preferably with multiple medium to large scale implementation and ongoing support.
- Experience managing web application security issues and solutions, implementing WAF solutions preferably from major vendors such as Fortinet, Imperva, F5, Akamai, Cloudflare.
- Broad knowledge and experience with cloud security solutions, using cloud native security controls and tools (Azure, AWS, GCP, IBM), and solutions like Prisma Cloud.
- Handling security Incidents, Changes and Service Requests using IT service management tools and methodologies (ITIL).
Preferred technical and professional experience
- Bachelor's degree in Computer Science/Information Technology
- Industry recognized security certifications. (Eg. CISSP, CCSP, CISM, CEH, Security+, etc.).
- Technical certifications, product and vendor specific certifications (Eg. CCNA, CCSP, FNSE, PCNSE, BCCPA, JNCIS-FWV, etc.).
- Experience working with service management tools such as ServiceNow.
- Client facing experience supporting large scale security solutions.
ABOUT BUSINESS UNIT
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
OTHER RELEVANT JOB DETAILS
Must have the ability to work in Canada without sponsorship. For additional information about location requirements, please discuss with the recruiter following submission of your application.