Introduction
In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
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Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
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Your Role and Responsibilities
- Providing technical support resolution feedback to clients and/or IBM client resolution teams, using business knowledge and procedures learned during the Knowledge Transfer period.
- Using technical and negotiation skills in collaboration with other support operations/organizations to prioritize and ensure problem resolution.
- Performing support based on troubleshooting instructions for in-scope applications.
- Communicating action plans to the client or IBM representative, as appropriate.
- Recommending and implementing new features or improvements for existing technical support tools, procedures, and processes.
- Contributing to department attainment of organizational objectives and high client satisfaction.
Required Technical and Professional Expertise
- Last year student or fresh graduate of a technical faculty: Cybernetics, Computer Science, Mathematics etc.
- Understanding IT solutions and networking Operating systems: Unix, Linux - beginner
- SQL database knowledge - beginner
- Cloud computing knowledge (AWS/ Microsoft Azure) - beginner to intermediate
- Communication skills
- Analytical and problem-solving skills
- Time management skills
- Pro-activeness and willing to bring innovation forward
- German - at least at an intermediate level
Preferred Technical and Professional Expertise
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