Introduction
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
Your Role and Responsibilities
Are you passionate about helping customers overcome challenges and achieve success? Do you enjoy
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staying up to date on the latest technologies and sharing your expertise with others?
We're seeking talented Technical Support Engineers to join our team at IBM Software
Support Organization. As a key member of our organization, you'll have the opportunity to make a
meaningful impact by providing top-notch Software support to our customers.
As an IBM Software Technical Support Engineer, you'll be responsible for:
• Respond promptly to cases and collaborate with a global team of experts to deliver effective solutions
• Work closely with Engineering and Operations teams to resolve complex issues, ensuring seamless escalation processes
• Develop and maintain strong, long-term relationships with customers, understanding their needs and concerns
• Collaborating with Solution Architects, Product Management, and Engineering teams to improve solutions and drive innovation
• Conduct diagnostics and performance optimization, analyze incidents and recommend solutions, transfer product knowledge to customers
But that's not all! As a Technical Support Engineer at IBM Software, you'll also have the opportunity to:
• Enhance your technical skills through ongoing training and development programs
• Share best practices with colleagues and contribute to knowledge sharing initiatives
• Contribute to the evolution of our software solutions by providing customer insights and feedback
Required Technical and Professional Expertise
• Passion for customer care and customer satisfaction.
• A successful track record in developing and managing customer relationships.
• Knowledge in Windows/Linux operating systems
• Knowledge in Managing Client Expectations/Satisfaction
• Knowledge in Problem Determination/Resolution
Preferred Technical and Professional Expertise
• Knowledge in shell scripting, and SQL
• Knowledge of a programming language such as Java, C/C++
• Knowledge of networking concepts
• Knowledge in shell scripting, and SQL
• Knowledge or Experience of a programming language such as Java, Python, C/C++, mobile programming and react
• Familiar with containerization software such as Docker and Kubernetes
• Familiar with Cloud native technologies
• Familiar with Software networking