Introduction
The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world's relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.
Your Role and Responsibilities
We are looking for a Support z Server infrastructure specialist that will have the following responsibilities:
- Support user requirement discussion, analysis, design, and documentation with Data Center users of industry.
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- Participate implement, testing, deploying, training and maintaining Software tools for IBM mainframe.
- Works effectively and efficiently under time constraints and high pressure environments, ensuring customer satisfaction
- Ensure troubleshooting, problem replication, duplication and diagnostic support
- Extend the area of support from the application to the environment, operating system, database and network
- Handle client's inquiries and resolve client technical issues.
- Providing regular status reports and updates.
Required Technical and Professional Expertise
- 2+ years experience in IT support
- Good verbal and written communication skills in English
- Troubleshooting skills and logical thinking
- Ability to work effectively in a dynamic environment
- Very good customer service skills
- Very good problem-solving skills
- Works effectively and efficiently under time constraints and in a high pressure environment
- Ability to work with routine/repetitive task
Preferred Technical and Professional Expertise
.Good client facing skill