Infrastructure Lead

Your role and responsibilities

As an Infrastructure Lead will be responsible for managing and maintaining the IT infrastructure to ensure seamless operations within the Offshore Delivery Center. This role involves overseeing the team from handling hardware, software, networks, and security to support business continuity and enable efficient delivery of services. The Infrastructure Lead will collaborate with local teams and client stakeholders to ensure alignment with company standards and client requirements.

Infrastructure Management:

• Oversee the design, implementation, and maintenance of the ODC's IT infrastructure, including servers, networks, storage, and backup systems.
• Manage cloud and on-premise environments to ensure performance and scalability.

Operations and Monitoring:

• Monitor system performance, uptime, and capacity to address potential issues proactively.
• Ensure compliance with SLA and availability targets.

Security and Compliance:

• Implement and maintain robust cybersecurity measures, including firewalls, antivirus, and vulnerability management.
• Ensure infrastructure complies with security standards and regulatory requirements.

Collaboration and Coordination:

• Work with cross-functional teams, including delivery teams, project managers, and client IT teams, to ensure infrastructure aligns with project needs.
• Serve as a key point of contact for escalations related to infrastructure issues.

Incident and Problem Management:

• Lead resolution of high-priority incidents and root cause analysis to prevent future occurrences.

Team Management:

• Mentor and manage the infrastructure team, ensuring they have the skills and training necessary to support the ODC.
• Coordinate with vendors and suppliers for hardware, software, and service support.

Required education

Bachelor's Degree

Required technical and professional expertise

Experience:

• Minimum 10 years of experience in IT infrastructure management, with at least 5 years in a leadership role.
• Experience in managing IT operations in an offshore delivery center is a plus.

Technical Skills:

• Expertise in network infrastructure (LAN/WAN), servers (Windows/Linux), virtualization (VMware/Hyper-V), and cloud platforms (AWS, Azure, or GCP).
• Proficiency in ITIL practices and tools for incident, problem, and change management.
• Knowledge of cybersecurity practices and tools.

Soft Skills:

• Excellent leadership and team management skills.
• Strong problem-solving and decision-making abilities.
• Exceptional communication and interpersonal skills to interact with client stakeholders.

Preferred technical and professional experience

Certifications (Preferred):

• ITIL Certification.
• Cloud certifications (AWS Certified Solutions Architect, Microsoft Azure Administrator, etc.).
• Any network or infrastructure certifications

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.