Introduction
This role requires 7-10 years of industry experience in technical writing and content development preferably in systems software technology area. Candidate should have degree in Computer Science and preferably additional diploma/degree in communications.
Your Role and Responsibilities
Develop online, customer-facing technical documentation and other educational content in English.
Research and design content based on user scenarios by understanding personas, delivering content for design iterations, developing and clarifying UI terms, actively contributing to design reviews, and conducting user testing/research to validate content.
Work with Product Management, Development and Test teams to understand the IBM domain, products and functionality, and develop excellent walk-through guides and product and feature documents.
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Collaborate with other senior technical writers to iterate on and improve team processes.
Work independently to source training, research, and other resources to develop content. To seek information and clarification whenever needed, and incorporate that information into appropriate documentation.
Understanding of the role of information development in a product development process. Own the end-to-end authoring process: design, development, editing, production, translation, and life cycle management.
Must collaborate with writers, editors, and global teams in all locations at different time zones to ensure adherence to the processes and styles.
Required Technical and Professional Expertise
- 7-10 years' experience developing customer-facing technical documentation in English language.
- Strong English language communication skills (written and verbal)
- Strong user-level knowledge of writing tools and methodologies like DITA or any other markup language.
- Foundational understanding of UX design and research.
- Proficiency with Microsoft Office products and Adobe Acrobat.
- Expertise in producing multiple outputs from and coding in DITA/SGML/HTML/XML
- Experience and familiarity with Topic writing styles and approaches
- Experience with content management databases
- Experience in creating diagrams and graphics
Preferred Technical and Professional Expertise
- Master's Degree in writing, English, communication, information design, user experience, or related field, or equivalent professional experience.
- Proficient editorial competence, with the ability to follow and apply the IBM Style guidelines where appropriate
- Excellent teaming skills for collaboration across multiple development teams
- Strong analytical problem determination/solving skills
- Experience writing content for complex systems.