Introduction
In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
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Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
Your Role and Responsibilities
- Good techno functional Understanding of Finacle Liabilities, Assets, Payments module
- Database mapping of the fields used in Finacle menus.
- Effective Handling of Critical Situations
- Basic Finacle Customization knowledge to resolve issues
- Readiness to work in regular or afternoon shift.
Required Technical and Professional Expertise
- 3+ years of Experience Provide L2 support for Finacle Core modules, Assets in specific. Database and Finacle menu workflow knowledge of Finacle Liabilities, Assets, Payments journey.
- In depth Banking functional knowledge of all the processes involved. Technical knowledge of batches configured for Liabilities and Assets
- Basic Finacle customization knowledge to troubleshoot techno functional issues faced in Finacle modules.
- Effective handling of Critical Situation in relation to Sev 1/ Severity 2 and Critical Severity 3 Finacle issues and to manage the service levels.
- Raise techonline tickets, coordinate with OEM and testing of product patches.
Preferred Technical and Professional Expertise
- Provide L2/L3 support for Finacle modules. Foresee defects and fix them to avoid tickets.
- Handle a team of 3-4 resources. Stabilize the application by providing permanent fixes. Stabilize the application by providing permanent fixes.
- Resolve Sev 1/ Severity 2 and Critical Severity 3 Finacle incident within SLA. Automate processes to increase productivity.