Introduction
Position Summary, Mission
As an IBM Z Hardware Specialist, you will provide remote, English speaking support to WW customers ,including Japanese customer, for hardware product failures and defects in collaboration with field technicians and others. IBM Z is a mission-critical, and the most reliable hardware product on the earth. IBM Z is a product that supports the social infrastructure on which many mission-critical operations run. We are looking for someone who is aware of how our products are used and has the ambition and global communication skills to improve as an IBM Z hardware product support specialist.
Your Role and Responsibilities
Job Description
As a member of the IBM Z H/W Global Support Team, you will be primarily responsible for providing support for IBM Z hardware failures.
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The role will include: Problem determination on hardware failure, creating action plan to resolution, explaining problems to customer, coordinating maintenance window, directing action plan to IBM service engineer, and ordering parts if required.
QA response to inquiries from both internal and external customers
The responsibility of this role is to help customer's continuous and stable IT operation by providing expertise on IBM Z Hardware working closely with upper level support members in Worldwide.
The appeal of this position
As a member of the global support team, you will support customers both in Japan and around the world.You will collaborate with IBMers in various parts of the world to help others both domestically and internationally. You will have opportunities to talk directly with customers in Japan and overseas via phone, email, Microsoft Teams, etc.
You will also have the opportunity to work on a variety of tasks, such as developing analysis tools necessary for support.
Recommended for the following people
- Who wants to use English in their work.
- Who are interested in learning about the hardware that is the foundation of IT infrastructure.
- Who wants to work as part of a global team at the first-class n the industry.
Required Technical and Professional Expertise
- CEFR B1 or higher English proficiency
- Experience in maintenance and support (2+ years, any product)
- Knowledge of hardware or networking (can explain the role of hardware components, how the network works, etc.)
Preferred Technical and Professional Expertise
- Must be comfortable speaking English.
- Able to come to the office at least 3 days a week
- Must enjoy communicating with team members.
- Willingness to learn the latest technology and apply it to the job is desirable.
- Linux related certifications (LPIC, etc.)
- Network related certifications (CCNA, etc.)