Introduction
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
Your role and responsibilities
We are seeking an experienced Cloud Account & Billing Support Manager to join our dynamic team. The ideal candidate will have excellent communication, excellent attention to detail, strong analytical & problem-solving skills, a strong commitment to accuracy & efficiency and the ability to manage a team.
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Responsibilities
- Train & Manage a team of account & billing specialists and provide support as needed
- Manage performance levels through robust KPI's and SLA's to ensure service levels
- Manage the day-to-day operations and review work of the team to ensure accuracy, resolving inconsistencies as needed
- Develop and maintain policies and procedures to ensure compliance with regulatory requirements.
- Review and analyse billing data to identify trends and areas for improvement
- Collaborate with other departments, such as finance, sales, Accounts Receivable to ensure smooth and efficient business operations
- Respond to account & billing inquiries and resolve issues as needed
- Prepare and present reports to senior management.
- Provide customer support to customers with disputes or inquiries concerning their cloud account, invoices or billing process
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
- Bachelor's degree in accounting, finance, or a related field
- Strong leadership and management skills
- Excellent attention to detail and analytical skills
- Familiarity with billing software and systems
- Strong communication and interpersonal skills
- Ability to work under pressure and meet deadlines
- People Management Skills
- Ability to communicate effectively with clients and internal teams
Preferred technical and professional experience
- A minimum of 7 years of proven work experience as a Cloud Account & Billing or similar role with at least 3 years in a management role.
- Strong understanding of revenue recognition standards and billing compliance requirements.
- Understanding of Cloud Environment
ABOUT BUSINESS UNIT
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
OTHER RELEVANT JOB DETAILS
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.