Introduction
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
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Your Role and Responsibilities
Are you passionate about creating an impactful employee experience for organizations undergoing a digital transformation? We are seeking an experienced ServiceNow Employee Workflows Lead to join our team and play a key role in driving business success for our clients. The successful candidate will have a deep understanding of the HR domain and be able to oversee ServiceNow Employee Experience Transformations while supporting sales and campaigns to create eminence for IBM in the market. This role requires a strong background in HR processes and technology and excellent communication and project management skills.
Responsibilities:
- Collaborate with clients to understand their HR processes and identify areas for improvement and automation.
- Design and implement ServiceNow Employee Workflow solutions that streamline HR processes and improve the employee experience.
- Provide guidance and support to clients on best practices for HR process automation and employee engagement.
- Work closely with sales teams to develop and execute strategies and campaigns highlighting the value of ServiceNow Employee Workflows and IBM's employee experience & HR expertise.
- Engage with cross-functional teams, including technical and functional consultants, to deliver comprehensive solutions that meet client needs.
- Identify and pursue new business opportunities with existing clients and new prospects.
- Stay current with industry trends and emerging technologies in the HR domain and apply this knowledge to deliver innovative solutions that meet client needs.
- Provide thought leadership and subject matter expertise to clients and internal teams and contribute to developing white papers, case studies, and other marketing materials.
Required Technical and Professional Expertise
- At least 5 years of experience in HR technology consulting or a related field.
- Strong understanding of HR processes and technology, including talent management, service management, and employee experience.
- Multiple implementations of ServiceNow HRSD and other Employee Workflows
- Proven track record of delivering successful HR process automation projects.
- Excellent communication and project management skills, with the ability to work effectively with technical and non-technical stakeholders.
- Strong analytical and problem-solving skills, with the ability to identify and optimize HR processes. ServiceNow HRSD certification.
- Familiarity with disruptive opportunities with Gen AI, Automation, Skills Intelligence, etc. and how they can be applied to the HR domain.
Preferred Technical and Professional Expertise
Cloud HCM Applications, Employee Experience, HR Transformation