Group Manager - Learning & Knowledge

Introduction

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.

• Design and develop AML training programs, modules, and materials tailored to different levels of employees (e.g., frontline staff, managers, executives).
• Collaborate with subject matter experts (SMEs) to ensure training content reflects current regulatory requirements and industry best practices.
• Incorporate case studies, real-life scenarios, and interactive elements to enhance learning effectiveness.
• Identify gaps in process execution and develop bespoke training curriculum to address the training gaps
• Enhance the existing training programs based on the regulatory changes and revisions
• Ensure process objectives and customer requirements are met, and drive continuous process improvements and transformation.

• Conduct in-person or virtual training sessions for employees across various departments.
• Facilitate workshops, seminars, or webinars on AML topics, ensuring engagement and knowledge retention.
• Utilize adult learning principles and instructional techniques to maximize learning outcomes.

• Monitor and assess the effectiveness of AML training programs through evaluations and feedback mechanisms.
• Review and update training materials regularly to reflect regulatory changes and emerging risks.
• Ensure training programs align with internal policies and external regulatory requirements.

• Provide guidance and advice to employees on AML-related inquiries and issues.
• Collaborate with delivery teams, quality control team and our innovation team to address training gaps and compliance issues.
• Assist in developing remedial training or corrective actions as needed.

• Maintain accurate records of training activities, participant attendance, and evaluations.
• Prepare reports and summaries on training metrics, compliance trends, and areas for improvement.
• Communicate training outcomes and recommendations to senior management and stakeholders.

• Design and deliver capability-building programs for talent development, including leadership and management development.
• Drive the development of leadership competencies at all levels across the organization.
• Partner with external service providers and learning partners to ensure adequate mentorship and training of team members.

• Bachelor's degree in finance, Business Administration, Law, or related field. Advanced degrees or certifications (e.g., CAMS - Certified Anti-Money Laundering Specialist) is preferred.
• Minimum 10 years of experience in AML compliance, financial services, or regulatory training.
• Strong understanding of AML laws, regulations, and compliance requirements (e.g., USA PATRIOT Act, FATF standards).
• Strong conceptual understanding of Learning & Development, with awareness of contemporary methodologies and high capability in designing and delivering programs in management and leadership.
• Expertise in leading efforts on continuous process improvements and transformation and carrying out maturity assessments.
• Excellent presentation, communication, and interpersonal skills.
• Ability to translate complex regulatory concepts into clear and actionable training content.
• Experience with learning management systems (LMS) and instructional design software is beneficial.
• Detail-oriented with strong analytical and problem-solving abilities.
• Ability to influence internal and external customers, Operations, and Finance partners.
• Ambitious individual who can work independently towards agreed targets/goals and with a creative approach to work.
• Intuitive individual with an ability to manage change and proven time management skills.