Introduction
The role of the EMEA IBM Financing Account and Collections Management is to provide highly effective debt collection service maximizing IBM's cash flow, to ensure smooth order and credit line management in support of IBMs channel business via Commercial Financing while upholding financial and operational integrity consistently.
Your role and responsibilities
- Complete regular review with Credit and Sales of partners' collateral position to support current and future financing volumes. Ensure that necessary documentation is collected accordingly and timely.
- Monitor and proactively work on ensuring smooth credit and order management activities; addresses and resolves pending cases involving Sales and Pan-European Account Manager.
- Understand monthly collection targets and ensure timely cash collection of outstanding debt for the COF and CUF business lines. This includes, but is not limited to the day-to-day monitoring and follow up, tracking of disputes, requiring necessary information for allocations and weekly reporting to management on outstanding AR.
- Develop and maintain strong relationships with all partners (external and internal) and act as main point of contact between IBMF AR and respective IBM units, functions that IBMF collaborate with.
- Identify and escalate collection issues timely with the responsible management line and respective IBM units.
- Ensure accounts operate within approved guidelines and obtains the appropriate level of management approval in exception situations
- Ensure collection efforts, client communications are documented in a timely and accurate manner
- Attain necessary system and process knowledge and ensure best practice sharing to accurately execute IBMF operational processes.
- Support control reviews of any kind, corporate audits and external engagements as appropriate
- Maintain a satisfactory business controls posture and ensure full compliance with SOX controls.
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Required education
Associate's Degree/College Diploma
Preferred education
Bachelor's Degree
Required technical and professional expertise
- High level of accuracy with good attention to details and numerical skills
- Excellent communication skills, both written and oral
- Professional attitude and presentation
- Collaborative, inspiring and proactive
- Demonstrate excellent customer engagement skills
- Demonstrate a high standard of completed staff work - Prioritize workload, change management, good analytical skills, problem solving, time management skills
- Understand and act upon the IBM Values and Growth Behaviors
- Fluent English, preferred German
- Good knowledge of accounts receivable and credit line, dispute management is an advantage.
ABOUT BUSINESS UNIT
The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM's financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
OTHER RELEVANT JOB DETAILS
For additional information about location requirements, please discuss with the recruiter following submission of your application.