Introduction
As an IBM Z Design Researcher, you will assume ownership of research
deliverables on your product. Fusing your understanding of customer needs,
deep domain knowledge and familiarity with the positioning and strategy
behind your products, you are seen as a subject matter expert in your
domain, producing the insights needed to develop high-quality, experience-
led solutions that meet end-user expectations while delivering business
value. You are skilled in developing research goals and executing research
plans. You have a passion for technology and the capacity to learn and
understand complex technical details. You will also assume a degree of
responsibility in meeting business success metrics.
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Having built expertise as a Design Researcher, fluency in UX metrics and
effective collaboration skills working in multidisciplinary teams, you will
apply your knowledge and expertise to strongly advocate for customer
needs and drive exemplary product experiences. You will continue to
develop the depth and breadth of your T-Shape skills, especially in the
Business Acumen and Industry/Technology areas. You will actively
contribute to our design community's health, culture, and success through
your involvement in community-focused initiatives and through mentorship
of junior teammates and other colleagues
Your role and responsibilities
Develop product domain knowledge and understanding of its key users and
market.
• Define and lead research activities for your Product in alignment with
project strategy, timeline and roadmap milestones.
• Help align 3-in-a-box teams to research insights, utilize research insights
to drive prioritization of product backlog and roadmap.
• Help define user experience goals and design principles.
• Closely partner with Product management and development to cultivate,
manage, and administer sponsor user relationships.
• Develop strong storytelling capabilities.
• Be an active member of Product squad(s) by attending and presenting
playbacks, coaching designers, providing input in the prioritization of
Product backlog.
• Act as the voice of the customer.
• Build your eminence with our customer base and the external business
industry you engage with.
Required education
Bachelor's Degree
Required technical and professional expertise
A minimum of 3 years of experience in product or service design.
• A minimum of 3 years of experience in developing research plans and
executing research deliverables on design projects.
• A minimum of 3 years of experience working with product managers
and engineers.
• A minimum of 3 years of experience with research tools and analytics
tools.
• Portfolio of projects that shows a breadth of complex, technically-
oriented projects and demonstrates your skills as a design researcher.
Experienced-level design research skills
• Experience with IBM-preferred research tools, including Alchemer,
UserInterviews and AirTable.
• Experience in defining and executing UX Metrics assessments.
• Competency with standard presentation programs Powerpoint &
Keynote
Preferred technical and professional experience
At least 3 years of experience in prioritizing and delivering roadmaps
as part of a development organization.
• Ability to understand customer needs, gather feedback, and
incorporate customer insights into the development and enhancement of
solutions to ensure customer satisfaction.
• Strong analytical and problem-solving skills, with the ability to make
data-driven decisions.
• Strong communication and interpersonal skills, with the ability to
articulate the value proposition of compilation technologies, communicate
product requirements, and effectively engage with stakeholders at all levels.
• An understanding of and experience in product management
principles, including market analysis, product roadmap development,
feature prioritization, and stakeholder management.
ABOUT BUSINESS UNIT
IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.
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Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
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ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.
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