Introduction
Thomas J. Watson said it best: "Good design is good business." Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on!
Your Role and Responsibilities
As an IBM Z Design Researcher, you will assume ownership of research deliverables on your product, either as an individual contributor or leader of a team. Fusing your understanding of customer needs, deep domain knowledge and familiarity with the positioning and strategy behind your products, you are seen as a subject matter expert in your domain, producing the insights needed to develop high-quality, experience-led solutions that meet end-user expectations while delivering business value. You are highly skilled in developing research goals and executing research plans. You have a passion for technology and the capacity to learn and understand complex technical details. You will also assume a degree of responsibility in meeting business success metrics.
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Having built expertise as a Design Researcher, fluency in UX metrics and effective collaboration skills working in multidisciplinary teams, you will apply your knowledge and expertise to strongly advocate for customer needs and drive exemplary product experiences. You will continue to develop the depth and breadth of your T-Shape skills, especially in the Business Acumen and Industry/Technology areas. You will actively contribute to our design community's health, culture, and success through your involvement in community-focused initiatives and through mentorship of junior teammates and other colleagues.
Role & Responsibilities
Strategic Responsibilities
• Demonstrate deep domain knowledge and understanding of key users and the market.
• Demonstrate fluency in your portfolio's business strategy and the value proposition of the product(s) within your scope.
• Help align the design work of your team with product strategies and user experience insights/requirements.
• Influence decisions tied to the business strategy and processes of your products.
• Establish and own research goals for your Product (aligned with business strategy) and measure progress towards those goals.
• Participate in portfolio Commitment pitches, MMT, OMT, Lean Governance, etc. meetings.
• Act as the voice of the customer.
Cross-Functional Responsibilities
• Lead research efforts for a product(s) / project(s).
• Help drive the execution of an experience roadmap based on awareness of user and business needs.
• Advocate for end user experience, steer design and development in a different direction when needed.
• Closely partner with Product management and development to cultivate, manage, and administer sponsor user relationships.
• Work with Agile product team leaders to measure progress and review design outcomes against user insights (via playbacks).
• Be an active member of Product squad(s) by attending and presenting playbacks, coaching designers, providing input in the prioritization of Product backlog.
• When applicable, participate in planning and other product delivery processes.
• Champion research as a driving force for innovation.
• Participate in cross-disciplinary collaboration to facilitate innovation.
Functional Responsibilities
• Determine types of research needed on individual initiatives and develop research goals and plans.
• Evaluate early ideas for products, workflows or features to determine viability.
• Execute product/project research deliverables in alignment with project timeline and roadmap milestones.
• Develop and engage network of sponsor users.
• Build your eminence with our customer base and the external business industry you engage with.
• Help define user experience goals and design principles.
• Help align 3-in-a-box teams to research insights, utilize research insights to drive prioritization of product backlog and roadmap.
• Develop strong storytelling capabilities.
• Support and guide individual designers through leadership, coaching, and mentoring.
• Engage with broader IBM Z Research community.
• Share expertise at studio-wide events.
• Develop experienced-level literacy in AI.
• Develop mid-level knowledge of IBM Experience Standards.
Required Technical and Professional Expertise
- Have at least 3 years of experience in prioritizing and delivering roadmaps as part of a development organization.
- An understanding and experience of product management principles, including market analysis, product roadmap development, feature prioritization, and stakeholder management.
- Involvement in managing products from concept to launch.
- Ability to understand customer needs, gather feedback, and incorporate customer insights into the development and enhancement of solutions to ensure customer satisfaction.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively and articulate the value proposition of compilation technologies, communicate product requirements, and effectively engage with stakeholders at all levels.
- Strong leadership skills that will enable you to inspire and motivate cross-functional teams, drive collaboration, and foster a culture of innovation and continuous improvement.
Preferred Technical and Professional Expertise
- Strong understanding of applications and architectures within the z/OS environment.
- Experience in developing applications on the z/OS platform, as well as experience and familiarity of the z/OS environment, tools, and development practices