Introduction
A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.
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Your role and responsibilities
As a Subject Matter Expert in EDM/Core HR Transaction Processing, you will be a pivotal member of our HR operations team, ensuring the accurate and efficient processing of employee data management (EDM) and Core HR transactions. Your expertise will be instrumental in maintaining data integrity, optimizing HR processes, and providing exceptional service to our client stakeholders and employees
- Transaction Processing: Oversee the end-to-end processing of EDM/Core HR transactions, including but not limited to employee onboarding, offboarding, transfers, promotions, salary changes, and data updates.
- Data Integrity: Ensure the accuracy, completeness, and consistency of employee data in the HRIS (Human Resources Information System) and other relevant systems, conducting regular audits and validations to identify and resolve discrepancies.
- Compliance: Ensure compliance with relevant laws, regulations, and internal policies governing data privacy, confidentiality, and data security, maintaining up-to-date knowledge of compliance requirements and best practices.
- Process Improvement: Identify opportunities to streamline and standardize transaction processing workflows, enhance efficiency, and reduce manual interventions through automation, system enhancements, and process optimization.
- Quality Assurance: Conduct quality checks and reviews of transactional data, reports, and outputs to ensure accuracy, consistency, and adherence to established standards and guidelines.
- Issue Resolution: Investigate and resolve escalated transactional issues, discrepancies, and inquiries from stakeholders, providing timely and effective resolution and communication.
- Training and Knowledge Sharing: Provide training, guidance, and support to HR staff, managers, and other stakeholders on transaction processing procedures, system functionalities, and best practices, fostering a culture of continuous learning and development.
- Vendor Management: Collaborate with external service providers, vendors, and partners involved in transaction processing activities, ensuring service level agreements are met, and issues are addressed promptly and effectively.
- Reporting and Analysis: Prepare and distribute regular and ad-hoc reports, metrics, and analyses related to transaction processing activities, providing insights, trends, and recommendations to support decision-making and process improvement initiatives
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
- Bachelor's degree in Human Resources, Business Administration, Information Systems, or related field.
- Overall 10-12 years of experience in HR processes with minimum 5-7 years of experience in HR transaction processing, with a focus on employee data management (EDM) and Core HR processes
- In-depth knowledge of HRIS systems, EDM tools, and Core HR processes, with hands-on experience using relevant software and technologies.
- Strong understanding of HR policies, procedures, regulations, and compliance requirements related to transaction processing activities.
- Excellent analytical and problem-solving skills, with the ability to identify, analyze, and resolve transactional issues and discrepancies.
- Effective communication and interpersonal skills, with the ability to collaborate and communicate effectively with stakeholders at all levels of the organization.
- Strong attention to detail, organizational skills, and ability to manage multiple priorities and deadlines in a fast-paced environment.
- Excellent written and verbal communication skills
- Good organizational skills including attention to detail and multitasking skills
Hands-on exp of Microsoft Office
Preferred technical and professional experience
- Professional certification in HRIS or HR transaction processing.
- Experience with ERP systems such as SAP, Oracle, Workday, or similar platforms.
- Experience with process mapping, process documentation, and process improvement methodologies such as Lean or Six Sigma.
- Experience with data analytics, reporting tools, and dashboards for HR transaction processing metrics and analysis.
ABOUT BUSINESS UNIT
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.
OTHER RELEVANT JOB DETAILS
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