Introduction
At IBM work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk.
Your role and responsibilities
Trusteer, an IBM Security Group, is seeking a Delivery Team Leader to lead our growing Delivery Team and to play a key role in managing customer facing integration projects. The Delivery Leader will help to organize and prioritize overall work assignments of all projects, assist on client calls when needed, develop and update processes, and help manage escalated clients.
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- Lead a team of Project Implementation Engineers
- Build a team, including hiring, training, mentoring, and developing of new team leads & teams members
- Support and guide the team in day-to-day operations, integration tasks, client interactions, attending client calls when needed.
- Allocate workload among team members
- Identifying opportunities for further business & product development, or potential risks that could impede or slow the progress of implementation, notifying key stakeholders when needed
- Understand clients' needs, and current workflows and design implementation architecture to address those needs, and offer solutions to implementations.
- Close coordination with cross-functional teams to prioritize and resolve complex integration, business and clients related issues
Required education
None
Preferred education
Bachelor's Degree
Required technical and professional expertise
Requirements
• Few years of experience in a leadership role
• Proven track record in service delivery or project management
• Excellent leadership and team management abilities
• Deep understanding of web technologies (XML, JSON, HTML, JavaScript, REST API etc)
• Deep understanding of network topologies (TCP/IP, DNS, HTTP, firewall, load balancer proxy etc)
• Experience with Database and SQL
• Strong verbal and written communication skills in English
• Excellent collaboration skills, able to work well in a matrix organization
• Customer-focused mindset with a commitment to service excellence
• High attention to detail
Preferred technical and professional experience
• Information security background
• Additional languages (Spanish, French) proficiency
ABOUT BUSINESS UNIT
IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.
OTHER RELEVANT JOB DETAILS
For additional information about location requirements, please discuss with the recruiter following submission of your application.