Introduction
IBM is one of the largest IT Services organizations in the world and considered "the leader." Our industry ranges from hardware and software development to highly related skilled services. We have an exciting opportunity for a Delivery Project Executive (DPE).

This customer facing role provides clients with total account system support and general manager responsibility to IBM Technology Lifecycle Services (TLS) related services. The TLS Delivery Project Executive establishes, maintains, and improves the client relationship regarding all aspects of the TLS contracted services area as the representative of IBM.

Your Role and Responsibilities
Develops an understanding about the strategic direction of the account as it relates to function and business unit. Participates in, and supports, the tactical service delivery account plan and participates in strategic account planning, as appropriate. Understands client requirements and assists in setting program objectives. Learns and participates in IBM selling techniques to identify business opportunities with the client. Familiar with operational support requirements, service level objectives, measurement tracking, and able to accurately report status to appropriate levels of management. Performs service delivery Crisis Management, maintains an audit ready posture and meets all business control requirements. Manages global delivery resources and services, if applicable. Their focus is on client relationship management, delivering on commitments to clients and achieving financial objectives of profitable revenue growth while creating an environment for growth and innovation. Establishes, maintains and improves the client relationship regarding all aspects of the contracted services as the representative of IBM. Ensures service delivery customer satisfaction objectives, contract cost targets and service level agreements are met and maintains a strong client partnership on C-Level. Leads service delivery team according to defined scope of services, statements of works, documents of understanding (DOU), and intercompany agreements (ICA). Effectively meets commitments, able to identify issues and recommends appropriate trade off decisions. Understands and supports IBM's delivery strategy and can translate this into customer/account beneficial improvements.

• Environment:

• Communication/Negotiation:

• Problem Solving:

• Contribution/Leadership:

• Impact on Business/Scope:

• Strong execution and interpersonal skills
• Strong written and Oral Communication skills
• High level of organization
• Ability to manage multiple responsibilities and set priorities
• Strong attention to detail