Introduction
At IBM, we are driven to shift our technology to an as-a-service model and to help our clients transform themselves to take full advantage of the cloud. With industry leadership in AI, analytics, security, commerce, and quantum computing and with unmatched hardware and software design and industrial research capabilities, no other company is as well positioned to address the full opportunity of enterprise cloud computing. We are looking for a Site Reliability Engineer to join our IBM Cloud VPC Observability team. This team is dedicated to ensuring that IBM Cloud is at the forefront of reliable enterprise cloud technology. We are building platforms to deliver performance, reliability and predictability for our customers' most demanding workloads, at global scale and with leadership efficiency, resiliency and security. If you are someone who wants to know what it takes to build a scalable, secure and reliable service and want to grow your technical depth in all aspects of Site Reliability Engineer including security, monitoring, automation, development, infrastructure, self-healing, troubleshooting and are a go-getter with an ownership mindset, we may be the right team for you.
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Your role and responsibilities
• Able to apply a logical, methodical, and analytical approach to isolate and solve technical problems; and
• Able to communicate and to work with other technicians, departments, and customers in technical support situations.
• Demonstrates and applies greater knowledge of the company's product.
• Able to exercise limited discretion in deviating from standard practice to solve problems within the area of experience.
• Researches problems and recommends solutions.
• Assists in the provision of on-job-training.
• Professionally process and resolve asset request cases that support proper accounting for site inventory
• Maintain site inventory with zero discrepancy through adherence of asset management procedures
• Inbound and outbound fulfillment that enables achievement of business deliverables
• Ensure that any asset defects, damages, discrepancies or deviations are escalated to management for timely support and resolution
• Able to work in shift rotations that may include day, evening, overnight and/or during weekends, holiday
• Able to work in various IBM Cloud locations in Chennai
Required education
Bachelor's Degree
Required technical and professional expertise
• 2+ years of experience.
We require physical server hardware experience (Assembling of Servers like Motherboards, RAM, Hard disk, Raid Controllers, network cards etc...). OS exp is a plus, emphasis on physical server hardware exposure
• Responsible for scheduling and performing hardware maintenances for IBM Cloud customers that involve upgrades, downgrades, support requests, etc. Physical hardware upgrades/downgrades referring to Server Hardware like RAM, Hard drives, Processors, Network cards etc..
• Troubleshoot and resolve problems with basic physical network cable/device connections at server/switch/stack for network devices in the Data center physically.
• Person must worked in the physical Data center with 100% onsite experience. (NO REMOTE SUPPORT)
• 24/7 Operations with 100% onsite support (No Remote or On call support). No specific shifts, Rotating shift schedule
• Responsible for responding to UIP related events around physical infrastructure. Coordinating with internal departments to resolve outage events around faulty links, optics, or failed Networking devices.
• Physical Infra servers knowledge along with basic understanding of network devices (Like network phyiscal cabling and Optics and inter Connectivities etc...) to extend onsite support for the remote Network teams and Network ISPs personel.
• Outage events are performed under the supervision and guidance of Site Management.
Preferred technical and professional experience
• May be directed to perform other duties consistent with training and skill levels required for this position.
• Understand site capacity utilization and provide assistance with Management on capacity planning.
ABOUT BUSINESS UNIT
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.
OTHER RELEVANT JOB DETAILS
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.