Introduction
In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
As a Data Scientist at IBM, you will help transform our clients' data into tangible business value by analysing information, communicating outcomes and collaborating on product development. Work with Best-in-Class open source and visual tools, along with the most flexible and scalable deployment options. Whether it's investigating patient trends or weather patterns, you will work to solve real world problems for the industries transforming how we live.
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Your Role and Responsibilities
- Work with broader team to build, analyze and improve the AI solutions.
- You will also work with our software developers in consuming different enterprise applications.
Required Technical and Professional Expertise
- Hands on experience in Amazon Connect, Lambda and Dynamo DB Servers
- Strong experience in designing and building IVR, Amazon Connect contact flows, call routing
- Strong programming skills in Node JS, Java and Python
- Preferred - Contact Center experience
Preferred Technical and Professional Expertise
- Experience with conversation analytics. Experience with cloud technologies
- Experience with data exploration tools such as Tableu