Customer Success Technical Specialist (Z Transaction Processing Software Platform)

Excellent onboarding training will set you up for success, whilst ongoing development will continue to advance your career through its upward trajectory. Our sales environment is fast-paced and supportive. Always part of a team, you'll be surrounded by leaders and colleagues who are always willing to help and be helped - as you support pilots that compel clients to invest in IBM's products and services.

Your role and responsibilities

As a CS Technical Specialist, you will work directly with the end client, in pursuit of accelerating their deployment of strategic offerings within their production environment, delivering deep technical expertise that leads to successful implementations. You will collaborate with the assigned IBM account teams as they are responsible for ensuring the right client sponsors and champions are actively involved and upon successful implementation validating key performance measurements have been met.

CS Technical Specialists execute technical activities to ensure client implements, adopts and achieves value from IBM Technology with hands-on, deep technical experience and excellent communication skills. A typical activity may involve:

• Drive the adoption of additional products, features, upgrades to maximize the overall value clients derive from IBM Technology.
• Actively guide end users on how to get value from IBM products.
• Install and provision environment so that IBM product functionality is ready to implement client use case(s).
• Finalize and validate architecture, use case(s) and sponsors. Ensure solution design can be implemented and will be fully functional for end users.

With technical expertise and a consultative style, you'll quickly build credibility as a trusted advisor at all levels with customers and IBM colleagues. To drive expansion and renewal growth, you'll guide leading enterprise companies through approaches that realize the full value of their IBM investments.

To be successful in this role, you will need:

• Confidence to contact and engage potential new customers and deliver an elevated experience.
• A desire to continually learn new technologies and how to apply their value in a client environment.
• Motivation to achieve technical objectives and high client satisfaction.
• Embrace curiosity and a growth mindset.

Required education

High School Diploma/GED

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Education: Computer Science, Data Science or Engineering, Information Systems, or equivalent technical degree/experience.
• Strong communication / intellectual curiosity / continuous learner
• Ability to influence / strong organizational skills / timely execution for impact
• Proven track record to win and compete / change agent

Experience with three or more of the following:

• Operating system administration (Linux, Windows, z/OS)
• TCP/IP network and LDAP administration skills
• APM solutions on IBM Z platform, IBM CICS, Db2 or IMS admin skills
• Enterprise COBOL, PL/I programming skills, Java development skills
• Software testing methodologies, automated testing tools
• Data modeling, and experience with integration tools
• Security tools and protocols, knowledge of relevant compliance regulations
• Understanding of risk management practices and data access patterns
• Log analysis, proficiency in anomaly detection techniques
• SQL, relational database concepts, data manipulation, querying techniques
• Database administration tasks like backup and recovery, knowledge of Db2 utilities
• Data analysis skills, a good understanding of machine learning algorithms
• Ability to interpret complex data visualizations
• Understanding of monitoring and logging tools, proficiency in data analysis
• Experience with AI and machine learning concepts, automation scripting abilities
• Familiarity with DevOps practices

Preferred technical and professional experience

Experience with two or more of the following:

• OpenTelemetry (OTeL)
• Ability to work with scripting languages like REXX, JCL, YAML or Ansible
• Mainframe monitoring tools like RMF and SMF
• Knowledge of TSO, RACF security controls
• Working with Large Language Models and RAG models, Conversational AI and design principles
• Interoperating COBOL and Java within a z/OS subsystem is a bonus
• Data integration, messaging protocols like Kafka, REST API design, leveraging z/OS assets like MQ Queue, z/OS Connect EE, and AP Connect can be beneficial

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
• Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
• Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
• Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
• Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

This position is eligible for participation in an IBM Sales Incentive plan. Actual incentive opportunity will be based on performance and the eligible Target Incentive, as addressed in the applicable plan, all of which is subject to change. The compensation range listed for this position is the IBM Reference Salary that is used when you are not actively participating in a sales plan. Your actual base pay plus incentive opportunity will be determined by the Incentive Plan assigned to you.