Introduction
As a Customer Success Manager - Account Specialist, your mission is to collaboratively lead the way for the deployment and adoption of IBM's solutions within large, complex accounts. Highly organized, with a natural flare for spotting growth opportunities, you'll identify and secure projects, whilst orchestrating the necessary resources for their successful deployment.
Your role and responsibilities
1. Plan, execute and track new and existing customers Cloud Savings Program across CSP (AWS, Azure, GCP & OCI).
2. Lead discussions and manage customer's commitment based discounts across all savings instruments.
3. Analyze customer business objectives and use the Apptio Cloudability platform to build insightful reporting, dashboards and savings program
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4. Perform analysis and present regular operational reviews to customer & Apptio leadership
5. Collaborate with an internal global team to grow a strategically important part of the Apptio business
6. Partner with other Apptio domain experts to bring together the collective suite of Apptio products to generate insights across customers total IT spend
7. Be the voice of the customer, champion and advocate for customer requirements with our Product and Engineering teams.
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
1. Overall, 5+ years of industry experience.
2. Hands-on experience with a cloud vendor (AWS or Azure or GCP). Certification in AWS Practitioner or Azure AZ900
3. Plan, execute and track new and existing customers Cloud Savings Program across CSP's .
4. Deep knowledge of rate optimization at AWS (Savings Plans, Reserved Instances)
5. Track record of increasing FinOps maturity
6. Demonstrated ability to break down complex problems into sub-tasks and track outcomes
7. Experience in customer-facing roles such as consulting, customer success or equivalent experience
8. Lead discussions and manage customer's commitment based discounts across all savings instruments.
9. Analyze customer business objectives and use the Apptio Cloudability platform to build insightful reporting, dashboards and savings program
10. Perform analysis and present regular operational reviews to customer & Apptio leadership
11. Collaborate with global team to grow a strategically important part of the Apptio business
12. Partner with other Apptio domain experts to bring together the collective suite of Apptio products to generate insights across customers total IT spend
13. Be the voice of the customer, champion and advocate for customer requirements with our Product and Engineering teams
14. Excellent verbal, written and interpersonal communication skills in both technical and non technical contexts
Preferred technical and professional experience
1. AWS Certified Solution Architect - Associate or higher (or equivalent knowledge)
2. Skilled at building relationships with customers and co-workers
3. Proven track record of developing frameworks to solve ambiguous problems and leveraging data to derive insights that lead to actionable recommendations
ABOUT BUSINESS UNIT
IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
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ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
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