Introduction
At IBM, we are passionate about delivering an exceptional client experience. We believe in a dynamic environment, full of creativity and collaboration, where every team member has the opportunity to make a difference. If you are a proactive person with problem solving skills and love helping others, we are looking for you!
Your role and responsibilities
As a Customer Support Representative, you will be the first line of contact for our customers, providing them with fast and effective solutions through different communication channels (email, chat, phone, etc.). Your role will be key to ensure the satisfaction of our users and help them solve any doubt or inconvenience in a friendly and efficient way.
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Responsibilities:
Deal with customer queries, doubts and requests in a friendly, professional and timely manner.
Provide clear and accurate solutions to technical or usage problems of our products/services.
Maintain continuous follow-up on open cases until complete resolution.
Actively listen and understand customer needs, offering customized solutions.
Manage complaints or difficult situations with empathy and patience, transforming a bad experience into a positive one.
Collaborate with other departments to improve service quality and internal processes.
Record and update relevant information in our customer database.
Required education
None
Preferred education
Bachelor's Degree
Required technical and professional expertise
- Excellent verbal and written communication skills, with a positive and friendly attitude.
- Ability to solve problems creatively and quickly.
- Ability to work as part of a team and adapt to a dynamic environment.
- Basic knowledge of customer service tools (live chat, etc.).
- Eager to learn and grow within the company.
- Previous experience in customer service (preferable, but not essential).
- Proactivity, responsibility and desire to make a difference.
ABOUT BUSINESS UNIT
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
OTHER RELEVANT JOB DETAILS
All our positions are eligible for people with disabilities PwD or rehabilitated.