Content Development Manager

Introduction
A career in IBM Software means you'll be part of a team that transforms our customers challenges into solutions.

We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes.

Thomas J. Watson said it best: ""Good design is good business."" Design is an essential profession-an imperative thread-interwoven through the various functions and segments of the business. Design is a driver of improved outcomes, contributing to business value for our clients and for IBM. Our designers work to create experiences that work together, work the same, and work for our clients. IBMers have a growth mindset and work in teams to include different perspectives to drive exceptional outcomes for our customers. We showcase ownership and independence throughout the design process and seek understanding of strategic goals to create beautiful and functional products. At IBM you will be joining us in serving as a responsible technology innovator and an influence for good in the world.

• Content strategy development: Work closely with Product Management, Design, Development, and Support. Promote the power of Content in the customer experience. Help your writers understand the schedule, scope, and impact of releases, and allocate the talents on your team to meet project demands. Knowledge of Markup languages expert (such as DITA XML, Markdown, HTML) and authoring tools (Oxygen, VSC, AEM).
• Content planning and scheduling: Work with your content team to help define documentation plans, audience and purpose, project schedules, meet deadlines, and priorities. Work on projects that involve worldwide teams. Manage resources to match project priorities consistently and continually, and advocate for Content Developers throughout the release cycle. Establish and communicate the mission and priorities for your team, and advocate relentlessly for technical content within the IBM Design organization.
• Team management: Guide content development teams toward data driven improvements that benefit our customers, including analytics and support input, and track trends. Manage performance of team members. Empower team members by providing optimal tooling, education, and process updates. Grow your team by providing and guiding in skill acquisition, stretch projects, mentorship opportunities, and career growth. Ensure company policies and processes are consistently followed by team members.
• Stay updated on trends: Monitor industry trends, content marketing best practices, and emerging technologies to keep our content strategy innovative and competitive. Promote common tools and efficiencies, looking for synergies or common standards that can be used across teams.

• 5+ years of experience creating technical content, and 3+ years of management experience.
• Effectively lead content creation, publication, and maintenance, ensuring high-quality content that resonates with the target audience.
• Strong understanding of content strategy, including how to align content with business goals.
• Understanding of search engine optimization principles and search engine marketing strategies to increase content visibility and improve content effectiveness.
• Expertise in managing content projects, prioritizing tasks, and collaborating with cross-functional teams, including designers, developers, and subject matter experts.
• Knowledge of agile and continuous delivery development environment and experience with content collaboration tools to facilitate seamless teamwork and workflow management.

• Degree in Computer Science, IT, Communications, or related field, or a technical degree.
• Experience in applying Design Thinking practices, understand usability testing or UI content design, and ability to learn how to infuse AI into our content operations.
• Knowledge of content localization and globalization practices and ability to analyze and derive insights from quantitative and qualitative user feedback.