Content Designer

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

As a Content Designer who is passionate about delightful in-product guidance and contextual help, you'll make it easier for our clients to use and drive business benefits from IBM products. As a member of the design team, you will have the opportunity to work alongside UX and Visual designers to create excellent UI content experiences for our users. You will collaborate closely with cross-functional teams, including content developers, user experience researchers, product managers, and developers, to drive a cohesive end-to-end content experience that moves clients through their product journey. You will also advise the development team on content style and language use within the product. Rigor, attention to detail, teamwork, insatiable curiosity, and a willingness to learn will be critical as you work in this rapidly evolving space in the industry.

Preferred technical and professional experience

Content design

• Write and edit UI copy and design content experiences that are easy to use, easy to understand, and easy to navigate.
• Research and design content based on user scenarios and use cases: understand personas, deliver content for design iterations, develop and clarify UI terms, actively contribute to design reviews, conduct user testing/research to validate content.
• Simplify technically complex concepts and details from multiple sources into consumable content that drives user actions. Deliver clear, inclusive, accessible, and translated content for a global audience.
• Work hand-in-hand with UX designers (at all design fidelities) to provide content feedback and refine and revise content when features or priorities change.
• Use excellent writing and editing skills with strong research skills.
• Research terminology, ensure our offerings align with industry standards, and ensure term consistency across the product portfolio.
• Understand modern design thinking and design trends (including responsiveness, accessibility, AI).

Cross-functional collaboration and alignment

• Work closely with Design, Content Development, Product Management, Development, Marketing, Support, Sales, and Training, to tell a cohesive product story. Use expertise and user empathy to influence product design decisions to deliver the best content experiences we can for our clients.
• Own parts of the end-to-end authoring process: design, develop, edit, user test, revise.
• Work independently, with a strong sense of responsibility, desire to take initiative, and commitment to teamwork.
• Work in an agile environment with dynamic schedules and priorities; be able to provide content input across squads and context switch easily.
• Demonstrate a volunteer spirit with a 'we succeed as a team' attitude.
• Use excellent verbal and written communication skills.

Leadership

• Identify initiatives for UI content including planning, scheduling, and prioritizing.
• Manage projects that involve worldwide teams.
• Solve challenging problems and think of new ways to deliver better content to our clients.
• Champion the content designer role and responsibilities; build eminence by contributing to content designer education, resources, and presentations.

Required Experience:

• Expertise in wireframing and designing with tools such as Figma and Mural.
• Understanding of the product user journey and creating content that meets user needs for specific UI tasks.
• Expertise in designing and developing a variety of in-product guidance including embedded assistance, tours, and supplemental reference information.
• Experience working in an agile, squad-based, continuous delivery mode and understanding of the design fidelity lifecycle.
• Ability to analyze and derive insights from quantitative and qualitative user feedback.

Preferred Experience:

• Experience in Git or GitHub, Jira, or other issue and task management applications
• Familiarity with design systems (such as Carbon) and application of consistent components, voice, and tone
• Interest and ability to learn how to infuse AI into our content operations

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.