Introduction
In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
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Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
Your Role and Responsibilities
As a Collections Analyst, you'll be able to do the following tasks/function:
• Manage assigned AR portfolio
• Perform collection tasks based on prescribed Collection tactics defined in the system/tool.
• Respond to inquiries from internal and external customers
• Do a reconciliation of accounts or research on disputed AR
• Coordinate resolution of customer disputes
• Prepare or update Desktop Procedures (DTP)
Required Technical and Professional Expertise
• Bachelor's Degree in Finance, Accounting or other Business-related course
• Good working knowledge of Accounts Receivables (AR)
• Good working knowledge of various Collection Techniques is an advantage
• Ability to manage volume of accounts and work independently.
• Ability to prioritize tasks, manage multiple priorities and tight deadlines
• Good relationship-building skills and should be a Team Player
• Proficient in using MS Excel.
• Good communication skills, both in spoken and in written English, and has neutral accent
Preferred Technical and Professional Expertise
• At least 1 yr. experience in collecting from corporate customers
• Knowledge of SAP or any collection tool will be an advantage
• Experience in Customer Service/AR support or handling customer inquiries will be an advantage