Cloud Storage SRE Manager

Join the next generation of innovators, inventors and entrepreneurs who are crafting the very way the world works. We want the brightest minds doing work that encourages, in an environment where growth is supported. IBMers get to discover their potential, so they're inspired to build breakthroughs that help our clients succeed. We're building teams with dynamic strengths with people who want their ideas to matter. Join us - you'll be proud to call yourself an IBMer.

Our Culture:

IBM is committed to crafting a diverse environment and is proud to be an equal opportunity employer. You will receive consideration for employment without regard to your race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Business Unit Introduction

IBM Cloud Computing is a one-stop shop which provides all the cloud solutions & cloud tools the industries need. IBM Cloud portfolio includes infrastructure as a service (IaaS), software as a service (SaaS) and platform as a service (PaaS) offered through public, private and hybrid cloud delivery models, in addition to the components that make up those clouds.

IBM Cloud ensures seamless integration into public and private cloud environments. The infrastructure is secure, scalable, and flexible, providing customized enterprise solutions that have made IBM Cloud the Hybrid Cloud Market leader with our market leading IAAS and PAAS Platforms. The IBM Cloud platform is the public cloud offering from IBM providing services to global enterprises. IBM Cloud is the Cloud for Smarter Business, built on Open Technology with Developer Tools and supports solutions by Industry. We run the services and workloads from Watson, Blockchain, Services, Security, and IoT.

Ready to help drive IBM's success in the Cloud market? This is your chance to research and learn new Cloud related technology products and services, as well as to design and implement quick Cloud based prototypes while advancing your career in leading edge technology.

How we'll help you grow:

You'll have access to all the technical and management training courses to become the expert you want to be.

You'll have the opportunity to work with multiple clients.

Your role and responsibilities

Who you are:

As a Site Reliability Engineering (SRE) Manager in Storage, you will lead a team of software and system engineers in ensuring reliability, availability, performance, security, and maintainability. You will closely work with the development and other related Release and L2 teams to design, build, and maintain robust, scalable, and highly available cloud infrastructure.

• You will bring a strong engineering focus to the team in preventing incidents, increasing observability, automation frameworks, self-service infrastructure, logging and metrics, and operational reports.
• You will be expected to drive the team to use standard tools for logging, monitoring, event management, notification, Runbook Automation, ChatOps, Root Cause Analysis.
• You will work with Automation Engineers and QA Engineers to ensure seamless delivery of our service offerings.

• Build sufficient expertise in the IBM Cloud control plane (IMS) to create automated monitoring processes

Responsibilities:

• Keeping the service up and running or getting it back up and running quickly when failure occurs
• Working closely with internal partners and teams to ensure that our infrastructure meets security, SLA, and performance requirements
• Drive the team in writing, updating, and using documentation, including runbooks/playbooks
• Drive automation efforts including infrastructure needs, testing, failover solutions, failure mitigation, and much more
• Guide the team in debugging complex problems across an entire stack and creating solid solutions
• Persistent testing of application and infrastructure resiliency over a variety of error conditions.
• Partnering with security team and developing plans and automation to aggressively and safely respond to new risks and vulnerabilities.
• Develop, communicate, and monitor standard processes to promote the long-term health of sustainability and health of operational development tasks.
• Use metrics and analytics to determine reliability issues and remove them through automation and tooling
• Be an advocate for our customers, providing them self-diagnosing tools to resolve common issues that arise in the field

Required education

Bachelor's Degree

Required technical and professional expertise

• 7+ yrs of years IT project / delivery management experience.
• A solid understanding of Cloud infrastructure/operations is a must
• Experience in leading teams and working with global teams
• Experience debugging complex problems
• Experience designing, building, and operating large-scale production systems
• Experience with DevOps engineering or SRE
• Experience with standard industry tools for monitoring and observability
• A strong understanding of diverse infrastructure platforms and infrastructure concepts required.
• Must have good experience in Infrastructure Operations automation and IT Service Management with hands on exposure in data center administration, configuration, Incident management and support
• Strong communication skills

Preferred technical and professional experience

• IBM Cloud knowledge
• Solid understanding of best SRE and security practices
• Experience in Software Development Life Cycle, Test Driven Development, Continuous Integration and Continuous Delivery

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

OTHER RELEVANT JOB DETAILS

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