Introduction
The 'IBM Ecosystem' includes thousands of partners who 'Build' on, 'Sell' or 'Service' IBM technologies and platforms. As a Partner Technical Specialist your purpose is to influence your partners' technical strategies, working to incorporate and embed IBM's technology portfolio into Partner's reference architectures, practices, and solutions versus competition.
As a deeply technical seller, you'll increase your partners' technical capabilities by enabling their sales and technical sellers to experientially demonstrate IBM Technology at scale with your clients.
Excellent onboarding and an industry leading learning culture will set you up for positive impact and success, whilst ongoing development will advance your career through an upward trajectory. Our sales environment is collaborative and experiential. Part of a team, you'll be surrounded by bright minds and keen co-creators - always willing to help and be helped - as you apply passion to work that will compel your partners to lead with IBM offerings when recommending solutions to their clients
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Your role and responsibilities
The Cloud Platform Partner Technical Specialist is responsible across the life-cycle for high quality technical solutions to provide business value to clients and other IBMers through the Ecosystem, based on IBM Cloud Platform Portfolio. Technical Specialist may work with the sales team to support proofs-of-concepts and technical activities (demos/architecture workshops) to help the client decide which product offering best fits their needs. He/she may work with Architects and Project Managers to provide the deep skills necessary to implement one or more aspects of an end-to-end solution needed for an enterprise quality application deployment. Technical Specialist might work in support organizations to answer questions to improve client self-sufficiency, solve problems that arise with cloud product offerings, or provide serviceability feedback to Development based on client feedback and product usage. Depending on their technical specialty. He/she may integrate hardware, software, and network solutions to ensure the solution meets requirements and are technically viable in the client's platform (Cloud and/or hybrid). The need for Technical Specialist spans the entire solution life cycle from end-to-end including Requirements, Design, Development, Deployment, Operations, and Support. Technical Specialist help clients in the implementation of products and technology to realize the desired business value and outcomes, and thus often may require knowledge of the customer industry and how the customer uses IBM products. The scope of work for technical specialists typically grows over their career to extend beyond their specialty to require other professional capabilities such as architecture, consulting and project management, including development of methods, best practices and tools used by fellow practitioners.
The scope of this Job Role includes preparation for new or changed services, management of the change process, and maintenance of regulatory, legal, and professional standards, management of performance of systems and services in relation to their contribution to business performance, and management of bought-in services including, for example, public network, virtual private network, and outsourced services. Typical examples of the deliverables are service-level reporting, risk, and contingency planning.
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
- To deeply understand key concepts of IT infrastructure management such as: data processing, networking, storage, virtualization, containers, monitoring and cloud security.
- To identify differences, benefits and arguments to adopt different Cloud models: Infrasctructure as a Service, Platform as a Service, Software as a Service from some key providers in the market: IBM Cloud, Google Cloud, AWS or Azure.
- To engage in conversations related to hybrid IT architecture, considering: networking options to connect to a cloud model, disaster recory on cloud,
- To discuss key architectural components to migrate infrastructure and applications from OnPremise to Cloud model: integration issues, portability, data structures, security.
- To understand local laws and regulation, industry frameworks best practices related to Cloud Computing.
- To explain a real business case where Cloud Computing was the core of the solution or architecurte that the candidate took part of, and participation in sales cycle.
- To understand metrics of usage and concepts related to quality of service in cloud models: Service Level Agreements, Operational Key Results, Operational Level Agreements.
Preferred technical and professional experience
- To have experience with some IBM Systems (IBM Power or IBM Storage) solutions, so as IBM Cloud offerings.
- Understanding of SAP RISE and Cloud model.
- Cloud Platform certification by IBM, Google, AWS, Azure, such as: Cloud Digital Leader, Associate Cloud Engineer, CISCO CCNA.
- Technical experience in a cloud-related domain such as Data/Analytics, Data Science, Security, or other cloud-native, hybrid, or public-cloud technology.
- Experience working in dynamic team environments and cross-functionally with teams such as Product Management, Engineering, and Customer Success.
ABOUT BUSINESS UNIT
IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
OTHER RELEVANT JOB DETAILS
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