Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
To be the client billing focal for our Client and our vendor partner. To follow and improve our checks and balances by following and updating our documented processes to developed and ensures billing accuracy and the continuity of the work. Contributed to IBM achieving a successful result in the handling of our financial needs. Productivity skills and attention to detail contributed to IBM gaining the high level of confidence to client and our vendor partners have in the billing data IBM produces. Needs to be a team player working closely with other CSM and the PMO peers to ensure vendor partner purchase orders are accurate and in place in order to ensure the timely processing of vendor invoices. The Client Service Manager (CSM) role provides clients with total account system support. The CSM establishes, maintains and improves the client relationship regarding all aspects of the contracted services as the representative of IBM. They clearly understand the client's business target, strategy, requirements and how the contracted service support these client objectives. The Service Manager maintains and reinforces the client relationship, improves the client satisfaction and builds a trusted relationship with the client. They supervise the implementation and delivery of the contracted services and are aware of complementary offerings that might contribute to the success of the client's business and expand IBM's footprint. They have a fundamental role for the management of the IT services contracts and have a deep understanding of the contract deliverables and overall Statement of Work (SoW). The CSM acts as the single interface with the client for the readiness and the execution of the operations necessary to run the contract. They ensure the management of agreed service levels applicable to the technical support teams by tracking of the maintenance operations and proper reporting of the client's maintenance operations. Performs service delivery Crisis Management, Invoicing, Inventory management, Cost Management, Vendor Management, maintains an audit ready posture and meets all business control requirements. The CSM develops and implements action plans to improve service quality delivered to the client to ensure client satisfaction and contractual conformity. The CSM coordinates Client and IBM resources to ensure efficient service delivery. The CSM supports the Delivery Project Executive (DPE) in identifying growth opportunities and contract profitability. Project Management methodologies, emerging technologies and technical solutions pertaining to client needs should be areas of expertise. Guides Functional Objectives or Technologies.