Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
The Service Desk Agent should have strong troubleshooting and debugging skills to identify and resolve issues with the TLS Conga production system.He/She will:

• Analyze error logs and system outputs
• Identify and isolate issues using diagnostic tools
• Debug code and scripts
• Collaborate with developers and other stakeholders to resolve complex issues
• Provide clear and concise explanations of technical issues and solutions
• Respond promptly to customer inquiries and requests
• Resolve customer issues in a timely and professional manner
• Escalate complex issues to higher levels of support or management as needed

• Growth-driven mindset.
• Excellent in Client Relationship Management.
• Detail-oriented.
• Familiarity with help desk software, such as JIRA, slack, Salesforce, Conga.
• Candidate must be a Critical thinker with good problem-solving skills. Able to analyze information, trends, root cause.
• Highly organized and excellent in time management.
• Strong business writing, communication and presentation skills.
• Quick learner and can educate the others on process updates.