Introduction
Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best running and growing their business.
Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators-always willing to help and be helped-as you apply passion to work that will positively impact the world around us.
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Your Role and Responsibilities
As a Technical Delivery Consultant, you will work closely with IBM clients and partners to design, deliver, and optimize IBM Technology solutions that align with your clients' goals. In this role, you will apply your technical expertise to ensure world-class delivery while leveraging your consultative skills such as problem-solving issue- / hypothesis-based methodologies, communication, and service orientation skills. As a member of IBM Technology Expert Labs, a team that is client focused, courageous, pragmatic, and technical, you'll collaborate with clients to optimize and trailblaze new solutions that address real business challenges.
If you are passionate about success with both your career and solving clients' business challenges, this role is for you. To help achieve this win-win outcome, a 'day-in-the-life' of this opportunity may include, but not be limited to...
- Solving Client Challenges Effectively: Understanding clients' main challenges and developing solutions that helps them reach true business value by working thru the phases of design, development integration, implementation, migration and product support with a sense of urgency .
- Agile Planning and Execution: Creating and executing agile plans where you are responsible for installing and provisioning assets, testing, migrating to production, and day-two operations.
- Technical Solution Workshops: Conducting and participating in technical solution workshops.
- Building Effective Relationships: Developing successful relationships at all levels -from engineers to CxOs-with experience of navigating challenging debate to reach healthy resolutions.
- Self-Motivated Problem Solver: Demonstrating a natural bias towards self-motivation, curiosity, initiative in addition to navigating data and people to find answers and present solutions.
- Collaboration and Communication: Strong collaboration and communication skills as you work across the client, partner, and IBM team.
IBM is seeking experienced and dynamic Technical Delivery Consultant to work directly with customer accounts and to customize, extend and deploy IBM Cloud Pak for Business Automation (CP4BA) software in customer environments.
The Consultant is a technical, customer-facing role having paramount impact on customers' experience with IBM's FileNet, IBM Business Automation Workflow, IBM Operational Decision Manager, IBM DataCap, IBM Automation Document Processing, IBM Robotic Process Automation software in customer environments. The position is responsible for an exciting range of projects solutions. The ideal candidate will have acquired hands-on software and systems engineering experience and be capable of providing consulting services in complex environments.
You will have excellent software and system design skills, including knowledge of cloud-based applications, Kubernetes, and containers in Linux and Windows environments, along with the ability to manage and support customized developments and implementations.
You are responsible for successfully deploying integration solution based on IBM Hybrid Cloud approach.
You will directly help clients transform their business and solve complex problems. You will define the scope and vision for projects that deliver customized solutions using your knowledge of IBM platforms. You are a technical leader, serving as a liaison among business partners, technical resources, and project stakeholders.
Responsibilities - you will:
- Work with customers in various industries to deploy CP4BA solutions, with particular focus on Red Hat OCP on multiple Cloud environments.
- Conduct health checks and recommend improvements in architecture or configuration based on IBM best practices.
- Perform Migration and Application Modernization
- Perform integration code review based on IBM best practices.
- Design and develop integration flows using IBM software to fulfil customer's integration requirements.
- Conduct enablement sessions on IBM software.
- Troubleshoot and resolve design and configuration issues in the customer's environment.
You will also be responsible for or should have:
- Installation and administration of standalone IBM Business Automation tools
- RedHat OCP installation and operations
- Good familiarity with application, network, and data security topics such as authentication, authorization, identity providers, user registries, SSO, TLS, encryption.
- Knowledge in applying patches and upgrades on CP4BA
- Infrastructure design or integration of application engineering solutions
- Familiarity with popular public cloud architectures, capabilities and key components (IBM Cloud, AWS, Azure), including hybrid architectures
- Understanding of Kubernetes and containers technologies
- Understanding of the concepts of high availability, backup and restore, and disaster recovery regarding applications in cloud environments
- Creating/supporting the formulation of statement of work (SOW). Assessing duration/activities/resources/prerequisites involved in an engagement
Key Requirements:
- Application development and/or systems engineering experience, including automation and scripting
- Technical support or consulting client-facing experience, preferably with an organization serving mission-critical operations
- Proven Project Management skills to provide implementation schedules while adhering to company's architectural standards and principles
- Proven technical leadership (Architecture, Design, Development oversight) and team leadership (planning, collaboration, conflict resolution, driving results) on both small and large technology projects
- Strong knowledge of Linux and Windows system administration
- Experience developing and deploying solutions in a High Availability environment
- Hands-on experience with AWS, MS Azure and/or other cloud computing platforms
- Hands-on experience configuring VMware (Workstation / ESXi) environments
- Knowledge of directory service configuration (LDAP and Windows Active Directory)
- Knowledge of Security best practices
- Leadership skills is a plus
Required Technical and Professional Expertise
- A minimum of 5 years' experience with public and hybrid cloud
- A minimum of 5 years' experience installing/upgrading CP4BA
- A minimum of 5 years' experience installing RedHat OCP
- A minimum of 5 years' experience with perimeter firewalls, Web application firewalls
- A minimum of 5 years' experience in Scripting knowledge
- A minimum of 5 years' experience in a client-facing role
Preferred Technical and Professional Expertise
- Preferred field of study: Computer Science, Engineering or a relevant technical field