Introduction
We are seeking a dynamic and customer-focused Multi-Vendor Support (MVS) Sales Specialist to join our team. This role requires a client-centric approach, strategic thinking, and adaptability to deliver innovative solutions and drive business growth. The candidate should have expertise in IT support services sales and in-depth knowledge of network infrastructure product. This role requires collaborating with cross-functional teams to deliver customized support offerings that reduce operational complexity for clients. The Candidate is responsible for generating leads, building customer relationships, and selling networking products and solutions like routers, switches, firewalls and wireless access points, by effectively communicating the product's value proposition and addressing customer needs. The ideal candidate should have a strong background in sales and technical support, with experience in managing and selling products from multiple networking product vendors. The Multi-Vendor Support (MVS) Sales Specialist will be responsible for driving sales, providing technical support, and ensuring customer satisfaction across a diverse range of products and solutions.
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Your role and responsibilities
● Identify and pursue new sales opportunities within the networking sector.
● Develop, Grow new opportunities and Maintain a robust sales pipeline to meet and exceed sales targets.
● Present and demonstrate networking products and solutions to potential clients.
● Negotiate and close sales deals, ensuring customer satisfaction and long-term relationships.
● Maintaining knowledge of competitors in accounts to strategically position Networking solutions better
● Demonstrate and articulate the value proposition of network products and service technologies to customers and manages relationships with executive level personnel and decision makers
● Consistently meets or exceeds quota objectives
● Stay updated on industry trends and competitor activities, Analyse market data to identify new opportunities and Collaborate with technical teams to ensure the proposed solutions meet client requirements.
● Maintain accurate records of sales activities, client interactions, and deals in the CRM system.
● Prepare regular sales reports and forecasts for management review.
● Works with relevant technology vendors and ensures a deep understanding of their solutions and how they can contribute to our own solutions set.
● Prepares and conducts client workshops on various MVS offers
● Pursues and close qualified leads identified by the client managers and other lead generation sources.
● Partners with internal teams to ensure the scope of work and proposals are tracked and managed.
● Deliver compelling sales presentations and proposals, highlighting the value of multi-vendor support in reducing downtime and optimizing IT operations.
● Manage the complete sales cycle, including lead generation, proposal development, contract negotiation, and deal closure.
● Ensure post-sale customer satisfaction by working with service delivery teams to meet contractual obligations.
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
- Ability to engage stakeholders outside of traditional technical decision makers to ensure all elements of MVS solutions are conveyed;
- Background in technology sales coupled with hands on technical experience;
- 5+ years of applied knowledge around enterprise technology solution sales with a focus in network solutions.
- Knowledge of competitors and ability to apply competing successful sales strategies.
- Expertise in solution selling and knowledge of networking technologies. Experience in selling Cisco Network Solutions and others such as Aruba, Palo Alto etc.
Preferred technical and professional experience
- Developing and encouraging meaningful customer relationships up to senior leadership level.
- Client-centric approach with ability to understand customer problems and find best-fit solutions.
- Experience in networking with senior internal and external people in the specialist area of expertise.
ABOUT BUSINESS UNIT
IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
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